Rivers Casino Philadelphia

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1.9 (27)
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27 reviews
5 stars
 
0%
 
11%
 
7%
 
26%
 
56%
Overall rating
 
1.9
Slots
 
1.8(27)
Table Games
 
2.1(23)
Customer Service
 
2.2(27)
Player's Club
 
1.8(27)
Gaming Atmosphere
 
2.0(27)
Amenities or Hotel
 
1.4(22)
Food & Drink
 
1.8(27)
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27 results - showing 1 - 5
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SugarHouse is the worst house of all....
(Updated: June 03, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
These idiots who think this casino is great ought to have their heads examined. From start to finish, it was a complete and utter disaster. From the crappy slots, to the non existant comps, and the insipid contests, along with the wall to wall smoke and the very dark and disgusting patrons, this casino is a real loser's paradise. I will never go back here again. In addition, the employees are very unfriendly when it comes to customer service. I can't even call to get my comp balances or look up my balances on line. Philadelphia made a huge mistake bringing this hell hole to their city.
D
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Small Cramped and Slot TIGHT!
(Updated: March 03, 2013)
Overall rating
 
2.3
Slots
 
2.0
Table Games
 
3.0
Customer Service
 
4.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
Very tight slots compared to Parx, which aint great either! I never seem to win at Sugar! Plus I like some of the older slots and they only have the new shiny but stingy slots they put out these days! They need to loosen them a little then maybe I shall return. The Casino is small and the patrons a little shall we say low class and leave it at that. I sometimes have to watch my back when I walk to my car especially at night. The Comps are terrible for slot players a 5.00 or 10 dollar here or there, the web site should be a little more informative as to any comps you have on your card. The parking is not good small and cramped but than again so is the casino. The only positive I must say is that you can get credit to play with markers a lot easier than Parx.(no minimum bank account needed) But other than that, stick with Parx if you are a Philly local
S
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Douchbags
(Updated: July 24, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Hey guys good new I just won $5k on blackjack on sugar house. However, on my last bet they accused me of pulling back $100. Because I didn't do that I told them they needed to provide video proof. They responded by calling the cops on me. They told me I needed to pay them $100 or go to jail. I told them they are full of shit and I was smart enough to realize the cops were accusing me of violating civil law not criminal so I told them to go to hell. An hour later they said they reviewed the video and I was right I did not pull back $100. They still said they needed my id to file a report even though I did nothing wrong. In case you need any reason to never go there again I just wanted to let you know how they tried to bully me into paying them $100 I didn't owe. Sugar hood.... 
RM
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I hate Sugarhouse
(Updated: August 06, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Let me say, I visited here with my wife the other day and we both had a miserable time. Not only were the comps horrible, the machines were as tight as a drum. None were paying out. The joke about this place was that you can't find out in advance the comp amounts where they do not make available phone or online access. This place is in the middle ages. What is wrong with them? Every other casino in the area allows you to access your balances on the internet, or on an automated phone system. This makes it so incredibly inconvenient for people like myself, who have to travel 50+ miles to get to the casino, only to find out u have $0 comps. Also, what kind of system forces you to put your own money in before using your comp balances? OK..another backward policy is obtaining a new players card. The people operating Rush Rewards put u through the 3rd degree to obtain a simple players card or worse yet, u hand them your old card and they ask for several forms of ID and issue u only 1 card. Food comps in this place are non existent and the variety of restaurants is horrendous. And the biggest complaint I have are the vile people they allow inside. Many of them came from under a rock,and are rude and disgusting. All in all, this place isn't worth it, as far as I am concerned. I truly hate Sugarhouse, for what its' worth... Better off going to Sands or Parx. At least these places have class where this hell hole is far from classy!!!
J
Comments (1) | Was this review helpful? 12 1
Get Robbed or die with Lung Cancer
(Updated: April 26, 2016)
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Ladies and Gentlemen,
I thought of giving "ZERO" STAR and yelp does not have that option.You can go and hang around in this place if you want to risk your life and property. 
It's smoke all over the casino.I parked my car at the Lot 'A' and the car was vandalized. Guys i have uploaded the pics where i parked and you can see the "SUGAR HOUSE CASINO" sign at the background. I asked for the footage and the sugar house casino management does not have that and they are NOT ready to share or view it once . They said the surveillance camera does not cover the whole parking spaces.. What the goodness ??.They have 2 security guards for the whole parking lot and mostly you can see them greeting near by the front door, because they did not want to risk their life.
I have lost valuables and also my favorite sun-glass inside the car. I filed the police complaint in the Philadelphia Police 26th District. There were no securities and please spend some good time without risking your life. Try Valley Forge or go to Atlantic City if you want to have some good time.Sugar House Casino Management does not take any responsibility for my losses. I spoke with one of the security guard and they said they dint like the place however they need to do the job.They don't have Surveillance cameras and don't risk your life.

GAMES & Promotions :

Black Jack table games are the worst game there. None of the tables have hand shuffle. Most of them are CSM ( Continuous shuffling machine ) and the players there get drunk and lose all their money. Please go and watch before you play. Few tables has automatic shuffler, however the dealer will not deal all the cards from the shoe until it becomes empty. They will reshuffle even if there is a DECK of cards left in the shoe. Trust me 
if you are an experienced player you would like to be in the game until all the cards are dealt even for a 8 deck game.

Promotions are really bad and one of the thing if you lose $1000 a day in Slots or Table games , you will get $50 Match Play or $50 slot Play. 

Most of the Slots will not work even if you hit the SPIN Button more than once. They don't have good pay outs for the Video Poker as well.

Please be safe and hang out in the safe places instead of risking your life in the SUGAR HOUSE casino.
If you Lose money, thats Ok, If You lose Life ?????

Finally,
"Philly Loves a Winner"
"Sugar House Casino Hates a Winner "
B
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