We were at Bourbon and Brews 2.16 upon arrival we were told our wait would be about 30 min so we sat at the bar for a beer. My husband ordered a second beer and the bartender began the pour , a Guinness, so I we know it takes a couple minutes he never finished the pour another bartender had to finish after a good 10 minutes. Finally got sat at a table waiter took our drink and appetizer orders than handed us off to another server. Took at least 20 minutes to get the drinks 30 for the food. The server came back after another 30 minutes to get the rest of our order, while waiting for food ordered another glass of wine and the server came back and asked me to finish what I had left in my glass or could she just top it off because they were out of glasses. When we got our food it was cold. Have been here before and we loved it this was a very disappointing evening