Hollywood Casino at Penn National

Hollywood Casino at Penn National

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2.3 (62)
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14 reviews with 1 stars
62 reviews
 
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24%
 
39%
 
23%
Overall rating
 
2.3
Slots
 
2.3(62)
Table Games
 
1.9(57)
Customer Service
 
2.7(62)
Player's Club
 
2.1(62)
Gaming Atmosphere
 
2.8(62)
Amenities or Hotel
 
1.9(53)
Food & Drink
 
2.5(62)
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Comments
14 results - showing 1 - 5
1 2 3
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Disrespect the horse player
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Long time horse player supported penn for years and walk in Friday to total removal of simulcast area. Ok to smoke cigarettes, but no cigars. Arrogance. 
D
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Sucks
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
One this the only casino I know to charge you high prices for drinks when you already losing your money, and no matter how much you play with your comp card you don't get any comp. I would go just about every other weekend haven't even got a $5 free play nothing. Tier points don't mean a thing in that casino. I'll stick to the Sand's casino I got $10 free play after going there one time.
R
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Hollywood Grantville Pa
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Best bet is to stay away! Machines are extremely tight. 
D
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Graveyard with Streetlights- Hollywood PA
(Updated: September 18, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I wish I could rate something about this place good, but the more I've gone there, I realize it keeps getting worse. Comps you can forget about, even when you spend money. It's like pulling teeth, to eat at their sub par buffet. Drinks? It's like being a frat house, drinking out of solo cups. Mixed drinks, their idea of one, is ice and vodka. For something thats only be open a decade plus, it reminds me of a funeral home. If you're going to gamble there, stick to the pony's or poker. Blackjack is embarrassing to watch people lose and get upset. The shuffling isn't even done right by the dealer's or automatic shuffler's. You would think the dealer's would like to make more than $7.50, but they're too lazy to want to make tips and shuffle better, instead of watching suited matches come out, card after card. The entertainment, it's ok for a townie whose never travelled outside the county lines. But if you're an outsider, whose done some traveling and has a bit of life experience, keep driving past the exit. I certainty wouldn't waste my time or another dollar again, in such a disappointment at best. As the majority of gambler's continue to die off, it attracts nothing to anyone below 70.
C
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Ripped off in the poker room
(Updated: August 08, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I was playing 1-2 no limit at Hollywood Casino at Penn National on Saturday during the high hand promotion. It was the final hour of the promotion and the prize was $1000. With just a few seconds left on the clock, I tabled a straight flush, which was the highest hand of the hour. The clock on the wall was five seconds away from zero, and my entire table, including the dealer, saw that the clock had not reached zero. To my disbelief, the floor came over and told me that since the high hand was not verified before the end of the hour, that they would not be paying me anything at all. I was shocked and really felt cheated. I feel that I earned the high hand promotion, but ended up going home empty-handed. I followed up with Bill Diaber (shift manager) at the casino today. He reviewed my complaint and claims that the hand ended at 4 seconds past 10:00 PM. This is incorrect, obviously. He did apologize and offered me a steak dinner as compensation. This is not even close to the $1000 I lost out on, as especially worthless to me, as I live 120 miles away.
P
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