This place is a pure waste of time and travel. Came from nyc and this is the worst place. Not one single odd on the slots. Horrible staff very rude! Youll have better luck playing dice on a street corner.i would give a zero rating however like everything else they dont allow you to rate zero.
If you're not a diamond card member or 7 stars member, don't even bother going to the Total Rewards Center. There are usually 4-5 lines for Total Rewards customer service. I am a platinum card member and on my 3 most recent visits I waited in line at the Total Rewards section for over a half hour to speak to a customer service agent. It wasn't because it was overly crowded, it was because all of the agents take care of diamond club and 7 star members before platinum or gold card members.
Yesterday I stood in line because there was NOBODY in customer service to take care of anyone that didn't hold diamond or 7 stars! The 7 stars and diamond club members trickled in...just enough to keep all of the agents busy...no line and our line got longer and longer. Finally a manager sauntered out from a back room to "help out". I was 2nd in line and still had to wait for her to tell the woman in front of me that she was unable to help her. I informed the "manager" that what they were doing was extremely discriminatory I can see them giving the higher card levels preference, but to have NO ONE to help the other people was just wrong!
I attempted to reach a supervisor and got a voice mail. I called today and sat on hold for over 45 minutes to speak with customer service. Someone finally picked up the phone and immediately hung up. It's a joke. They don't want to hear our feedback and if you haven't gambled enough to be a diamond member or 7 stars member, it's obvious that you don't matter to them.
I thought Indian casinos had bad paybacks. I dont think ive seen a worst in the nation. I travel all over and the problem with this operation is that if you are betting more than minimum it just takes your money. I put several hundred in different maschines only to see the player get on the same machine betting minimum and hit for a little bit. Bonuses are non existent. Also could not get a drink delivered. They would come by and take your order only to never deliver.
Harrah's Chester has turned into one of the worst casinos I know. I'm a seven stars player and this casino simply doesn't care about their customers. It used to be a great place and excellent payouts when they first opened in 2007. Since that time they have declined dramatically to a point where it's a huge shock to win anything.
Another poster said they used to honor the coupons all during the month instead of certain dates. This was a huge change and they said it was because they were trying to be "more like Atlantic City". Well, they are the furthest thing from that. The atmosphere and crowd is really low-level and the game play has become horrendous. I used to play in the high-limit room and now won't even go near there. They have lowered the payouts so much I truly believe their machines cheat.
I only go to use coupons (which they keep lowering every month) and occasionally to the sports bar. They never have gifts for their premium players and only expect these people to keep coming back and losing. Also, no cashback like AC has.
They should be voted as one of the Worst Casinos in Players magazine.. cheap, cheap, cheap.