Beverage service, while on the floor, is hit or miss-usually a miss. Slot games are old which I could tolerate if the service were not so horrid. Not a smiling face among the workers. Bar is staffed with uncaring people, player's club is staffed with people who cannot for the life of them figure out who should be next, restaurants are empty and when I approached I was told there would be a ten minute wait. What happened to "The Better People Place?" And, really, Philadelphia. Are you afraid to call it as it really is-Chester. What, the prison doesn't bother you but the name, Chester does? Harrah's AC is dying, this place should be on its way out, Harrah's Las Vegas is a dump..thank God for Tahoe-now there are friendly people who care about your experience. You could take a few lessons from Station Casinos, especially The Red Rock.
It's a miracle (for them) that this place is still open. When you picture the worst possible neighborhood in America to house a casino, the Harrah's in Chester is by far the poster child. The garage smells like a one giant toilet, the casino has security at every entrance as though they literally expect the Bloods and the Crips to arrive any second. And this was at 10 in the morning! The casino itself is rather typical. Smoky as hell (even by smoky casino standards) and lifeless dealers who look like they drew the short straw at Dealer School and got assigned to the Harrah's - Chester (which they did!). There are perfectly good casinos less than an hour away in every direction (Atlantic city, sugar house, parx, and even the Delaware ones to the south. Which honestly makes me wonder who in their right mind would ever come here a second time? Avoid at all costs. The experience is MUCH better at Sugar House and Parx, both less than 40 minutes away. If you're in the Philly area trying to figure out which one to go lose some money at, thank me later and pick a different one.
PISS poor I will Never EVER GO BACK! I am a DIAMOND CARD HOLDER. THEY CATER TO CIGARETTE SMOKERS. TONIGHT I FINALLY FOUND A NON SMOKING 3 CARD TABLE THAT THEY WANTED TO SWITCH TO A SMOKING TABLE BC 1 PLAYER WHO TOLD ME SHE "TRUMPED " ME BC SHE WAS A 7 STAR.....REALLY? ON A SIDE NOTE....THERE WERE ALREADY TWO EMPTY SMOKING TABLES. I HOPE YOU ARE UNSUCCESSFUL IN THE CASINO BUSINESS, BC YOUR CUSTOMER SERVICE SUCKS!!! BTW ASK THE DEALERS AND SERVERS, I AM ALWAYS VERY GOOD TO THEM. BYE I WILL NEVER BE BACK
Slots are extremely tight. Drink servers are scarce and full of attitude. Someone I know bumped into a waitress accidentally (apologized profusely) and was escorted out by security and banned from the place for a year.
I have longed for a Harness Racing track to be built in the area since the closing of Brandywine in Delaware, a real class place. Great Clubhouse, Great Dinners and Great Employees.
I should have listened to the old adage "Be careful what you wish for!" From opening day, this place just keeps going downhill. When you think that they can't do anything worse, you try again just to find out that you are wrong. For starters, most racetracks have either an enclosed and/or shaded grandstand and clubhouse to protect you from the 90 degree heat and/or rain and thunderstorms. WRONG! When this was suggested to Mr Brown his response was to purchase some sunblock! Now, when it rains or the heat index is 100 degress you must go indoors where there is ZERO seating and watch the race on the 20" TVS (Maybe only 2 of which feature Harrahs). There is NO closed caption and you can't hear the race caller indoors.
The Riverview Restaurant that the Casino boasts "overlooks the racetrack" is closed during racing. It was opened briefly but the hours 11:30 to 2:30 with a 12:40 post time and a $30.00 + drinks per individual left the place empty! Wonder why?
The second option the End Zone was a little better but until last year you had to walk through the casino and down the escalator to make a bet because there were no totalizators in the restaurant. They have ONE now, but some bettors think that it is their own personal machine and sit there scanning through the Exacta Payoff and think nothing of letting you get shut out.
They remodeled this restaurant and now the menu sucks. Still only 1 betting machine.
In an effort to attract new customers and/or introduce them to Harness Racing, most tracks have a winners circle within view of the grandstand and clubhouse.
Harrah's does have a Winners Circle! Only problem is that you can't see it!
It is on the same side as the unsheltered Grandstand and down near the paddock area about
a City Block away!
You can only take pictures if you have a telephoto lens and you can only get a side view photo.
The seating outside that is shaded is atrocious. A few tables some with umbrellas, some with chairs.
The patrons take the chairs and drag them to the finish line. Then if you stand in front of them they scream at you to get out of the way.
This wasn't bad enough and I thought it couldn't get worse until 2 weeks ago when I tried again and couldn't believe what they did. Instead of getting tables with ATTACHED seating so the chairs can't me moved, the purchase SOFAS!
Now the track bums, poker degenerates and Chester Homies SLEEP in them!