Harrah's Philadelphia Casino & Racetrack

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1.9 (42)
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20 reviews with 1 stars
42 reviews
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48%
Overall rating
 
1.9
Slots
 
1.7(42)
Table Games
 
1.8(38)
Customer Service
 
2.0(42)
Player's Club
 
1.8(42)
Gaming Atmosphere
 
2.2(42)
Amenities or Hotel
 
1.7(39)
Food & Drink
 
1.8(42)
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Worst Of Harrah's
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I WAS a Seven Stars player but am no longer thanks to casinos like this one that took so much of my money that after a year or so, I couldn't afford to play and spend what it took to stay in the Seven Stars category.

Everything about this casino is unlike any other Harrah's that I've been to and I've been to almost all of them. First of all, trying to get there is somewhat of a scary experience. The roads are pretty rough as well as the neighborhoods that you travel through to get to the prison which is behind the casino (I've actually watched the inmates in the excercise yard from one of the windows in the casino).

The machines in the High Limit room are the tightest machines I've ever experienced anywhere (I put $1000 in a $5 Double Gold machine and got NOTHING back) and the other machines I played were just as tight. When my funds were down, I played everything else out there from the $2 reels to the penny slots and found them to be as tight as the machines at McCarren airport in Las Vegas (and that's about as tight as a slot machine can be).

When I went upstairs to the buffet for Diamond members, a host or manager or whatever he was questioned my player status and when I showed him my Seven Stars card, he asked me for ID (I suppose it was because I had on jeans and a sweatshirt rather than a polyester pant suit). Once I met his approval, I got a plate of lousy food and sat at a table that was tagged as "Seven Stars Only" only to have the servers avoid my table (I must've looked like a non-tipper who mistakenly sat at that table).

I ate what I could, left a $20 bill on the table and went downstairs and bought a hot dog and soda. I probably made about five or so more visits to the casino but after losing consistently and in what seemed to be an increasingly shorter time, I simply stopped going.
K
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This place is a joke!!!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
My boyfriend and I have been going to this casino 2-3 times a week for almost a year now. In 5 months we turned a Gold reward card into a Dimond reward card. We thought we would be getting larger slot vouchers in the mail once we turned to Diamond and boy were we wrong. Harrahs gives us $5.00 vouchers every few weeks. We used to get $20-$30 vouchers. I decided to start my own card and have lost over $2000 in just 2 months and still have not received one coupon in the mail. When I call to ask someone why I have yet to be rewarded they tell me I do not spend enough. I feel like that's all I do is spend. The payouts are outrageous! This is the only place I know that you can spend $500 in a penny slot machine and not get one bonus game. For two people that go as often as we do you would think we would hit something sooner or later. The machines do not pay! I got $100 slot voucher for Ceasars Casino in AC and I was only there twice. I get Philly Parx Casino slot dollars and I barly go there. Why is it that those casinos can give but Harrahs can't? The payouts in AC are great! The payouts at Parx are fair. We really only go to Harrahs because it is so local. The people there are rude and will plow over you to get onto a machine even though you were waiting to get on. Many people sit on machines and do not play but won't let you sit down to play. The staff there thanks people as they are leaving. They actually thank people for losing their money. The food in the Diamond Lounge is terrible. It's free so I guess you can't really complain. Overall, I have to say that we have not left Harrahs Casino Chester happy since we started gambling there. Don't waste your time and money!
JA
Comments (0) | Was this review helpful? 2 0
worst payouts ever
Overall rating
 
1.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
Wow -- I've been to Harrah's Chester on many occasions. I frequently talk to people there and have yet to hear anyone say a positive word about payouts. In short, Harrah's is CHEAP. They are part of a consortium and are bringing up the rear alongside the other properties within the consortium. They've consistently downgraded player coupons and during my 7 Stars timeframe, they decided to take away key "formerly promised" priviliges such as redeeming all coupons at the end of the month instead of playing them on the day they were stamped. Terrible! In short, Harrah's should change their tagline to "the casino where no one ever wins." It's true -- play somewhere else where you have a chance!
MG
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Waste of time and money!
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This place stinks. Location-wise, it's in one of the most unfathomably dangerous and downtrodden east-coast cities - so be careful not to get lost trying to find the freeway! No fast food, no restaurants, very few gas stations (none of which are open after dark).



Slots are horrendous. It's easy to lose several hundred dollars in a nickle or penny machine without a single bonus round. The paybacks on the dollar machines are lousy and in my three visits there, I saw only one person win a $1,600 jackpot.



Unacceptable amenities for cafe and fast food options.



Player rewards accumulate slowly - for me $9 of rewards after playing through $500.



Ignorant and rude staff. Patrons are all chain-smokers wasting their life-savings and disability checks, and thugs from chester.



If you want a classy and relaxing experience, and would at least like to enjoy losing your money slowly over time or have a shot at winning, go somewhere else.
P
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harrahs chester casino
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0


Went there Wed 12/10/08, all but the buffet and a hot dog stand was closed. Saw a cook in the gambling area where the hot dog stand was , take a chicken wing off a tray, at the window with his fingers. No manager in site.



Went through our money in a hurry and saw no payoffs. No birthday comps could or would be awarded at the awards desk - said it should have been received in mail.



?

C
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