If you're not a diamond card member or 7 stars member, don't even bother going to the Total Rewards Center. There are usually 4-5 lines for Total Rewards customer service. I am a platinum card member and on my 3 most recent visits I waited in line at the Total Rewards section for over a half hour to speak to a customer service agent. It wasn't because it was overly crowded, it was because all of the agents take care of diamond club and 7 star members before platinum or gold card members.

Yesterday I stood in line because there was NOBODY in customer service to take care of anyone that didn't hold diamond or 7 stars! The 7 stars and diamond club members trickled in...just enough to keep all of the agents busy...no line and our line got longer and longer. Finally a manager sauntered out from a back room to "help out". I was 2nd in line and still had to wait for her to tell the woman in front of me that she was unable to help her. I informed the "manager" that what they were doing was extremely discriminatory I can see them giving the higher card levels preference, but to have NO ONE to help the other people was just wrong!

I attempted to reach a supervisor and got a voice mail. I called today and sat on hold for over 45 minutes to speak with customer service. Someone finally picked up the phone and immediately hung up. It's a joke. They don't want to hear our feedback and if you haven't gambled enough to be a diamond member or 7 stars member, it's obvious that you don't matter to them.

Harrah's Chester has improved in recent years. Their customer service is exceptional and their slots have become less tight. The diamond lounge has also improved, with fried chicken, mashed potatoes, and other dishes now served. They started giving vouchers to everyone once again and the casino is packed again.

It's currently July 2011 and that's the month they brought back the vouchers to everyone , including gold members. Not sure how long it will last

If you see Dan-O or Big John at the entrance, they will greet you with a smile or a big hug. Probably the 2 best security guards this establishment has and they do recognize all the repeat guests! They deserve a pay raise.

They also have all the newest slots like the Hangover, Sex& the city and tons more new slots. Probably the best casino for new slots action. They also have the traditional old 9 pay line nickle slots for tiki torch, etc. They hide them in the very very back.
They've recently added 5 new grizzly bear machines located in the middle left by the poker machines and also they've added 6 new Tiki torch machines and 6 new Sun & moon machines located in the very back right near Cashman. So they do listen to people's requests.

They do have tight slots, but I've also seen my fair share of players hit jackpots and win a lot.

If you love variety of slot machines, this is the best casino to go to. It's 3x larger than Sugarhouse that just opened up and it has great table actions for high rollers and an asian restaurant open until 2 am every night (4 am on weekends) located near the high roller table games in the back right by the wall opening.

They offer a diamond parking pass on the 3rd floor, but people who aren't even diamond always park there and clog it up. They need a gate to swipe your card to enter the 3rd level because it's not moderated at all.

They have an average buffet located in the very very back. And they have a good sports bar with the biggest television you'll ever see called the endzone (located in the front right). They have 2 gift shops, one when you first enter the casino on the left side. Another down the escalator. They have a 24 hour take-out restaurant where they serve cheesesteaks, wings, pretzels, and $5.50 breakfast sandwiches, cakes, etc. The menu is small and select, but it's open 24 hours. That's on the right hand side, a little past the endzone.

The poker table section is on the 2nd floor and the dealers are pretty decent. Some of the dealers have dealt at the taj mahal before. Action is pretty good. Busy on the weekends so call ahead to reserve a table.

The casino is really a gem. It's in a bad location, but so is Atlantic City.

One negative that I have with this casino is the jackpots aren't really that great. The most I've seen was $200,000. No million dollar jackpots and wheel of fortune is capped to like $15,000. ??? But all in all, the variety is there, and that will keep people coming back for a long time.

PS. Check out the new Airplane machine in the middle left section past the nickels.

I've been playing since 2007 and I have to say the slots are the worst in any casino ever. Right now, I'm sitting at 6500 tier score on April 30th, 2011 and it feels like I should be 50,000 tier score at any other place. I've never ever won since going there. All the machines suck my money back. I bet max on pennies and nickles and I get the bonus's a lot. Max bet on a $5 bet, I usually get only about $100 or $150 if I'm LUCKY! That's a disgrace. Most other people are the same. I got 50 free spins at max bet on sun & moon and only was paid $300?? So sad and ridiculous. Lets put it this way, an average casino session of $1000 at sugarhouse lasts me the whole night or about 15 hours. An average $1000 session at Harrah's chester lasts around 3 hours. That's so sad and pathetic.

When I questioned why are the slots so tight to one of the staff, they said "We give away cars and a lot of cash and vouchers, and I'm sorry to hear." That's so bogus. This is one of the reasons Borgata rules over Harrah's in A.C. because they don't lower their slot machines payout table to under 90%. "Business is bad." Business is not bad. You guys are booming and sucking away money so fast. I've talked to people in the high limits room betting $5-$20 a play and they said that this casino is the tightest casino they've ever experienced. And they don't get vouchers or a host. Such a poorly run casino!. Whoever the manager there is does not treat their high rollers with the respect they deserve.

Oh, you know what's always funny. With 6500 tier score, I get $5 vouchers in the mail. What a joke!! When I emailed their support, they said "We base your vouchers on the average time you play each visit." That's a load of garbage! So if I lose $1000 in 1 hour, they actually lower my vouchers!! Even though I have 6500 tier score in April. Which sounds like nothing, but for this casino 6500 tier score is decent. I should be at least 20,000 tier score with all the money I've lost.

I went with a group of diamond players over the holiday. My mom, sister, uncle, and a friend of mine and we all took $1000. We played monoploy, sex& the city, quarters, dollars. We stayed for 6 hours. ALL OF US LOST!! I lost all $1000 and was actually spectating for a bit as I set my limit to $1000 and the other 5. Only one person had a good amount left. And that was my sister. She had 900 of the 1,000 she came with. The rest of us got hit hard. And it seems that is the case with mainly everyone that enters their casino.

I would avoid this casino if you like slots. Their management staff is horrendous. They will keep the payout tables the lowest in any casino in the whole world. They won't change them either. They blame it on the economy and want to suck you dry.

Here's a clue, Harrah's! If you want repeat business and future longetivity, HIGHER YOUR PAYOUT %. WHAT A JOKE OF A CASINO!

Well, I have seen it all. However when I visited this casino, I was utterly disgusted. They now have Hooters-like entertainment during the day/night for all patrons to see by the table games bar. Incredibly tasteless, in my opinion. In addition, the slot machines are the tightest I've ever seen anywhere. They also took away my all time favorite machines. Silverback & Jackpot Canyon. The machines they have now never ever pay anything out. One huge problem in this casino is that it is way too smoky from cigarettes. Even in non smoking areas, people smoke and dump their ashes and cigarette butts on the floor. The only consolation is the buffet, which is decent.

I thought Indian casinos had bad paybacks. I dont think ive seen a worst in the nation. I travel all over and the problem with this operation is that if you are betting more than minimum it just takes your money. I put several hundred in different maschines only to see the player get on the same machine betting minimum and hit for a little bit. Bonuses are non existent. Also could not get a drink delivered. They would come by and take your order only to never deliver.