Harrah's Philadelphia Casino & Racetrack

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1.9 (42)
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42 reviews
5 stars
 
0%
 
5%
 
14%
 
33%
 
48%
Overall rating
 
1.9
Slots
 
1.7(42)
Table Games
 
1.8(38)
Customer Service
 
2.0(42)
Player's Club
 
1.8(42)
Gaming Atmosphere
 
2.2(42)
Amenities or Hotel
 
1.7(39)
Food & Drink
 
1.8(42)
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42 results - showing 11 - 15
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Ordering
Diamond Club charges money for drinks
(Updated: March 12, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Harrahs Chester Diamond Club charges money for drinks. Run out of shrimp cocktail 20 minutes after opening. It is really bad! I ordered two drinks and was handed a receipt to pay $12. They open at 3:00 PM and I got in line for the food at 3:20 PM. The guy in front of me asked for more shrimp and the server removed the bowl for the shrimps and told him that there was no more. We spent a lot money at Harrah’s casinos all around U.S. and just last year they made it so you will need to have a 1,000 tier more at 11,000 points to get the Diamond card. We played all year and our Win / Loss Statement shows a loss of over $11,000 in 2011. My point is that after we lost so much money at Harrah’s casinos and we give them our business and then they treated us badly. My advice is if you are going to a casino stay away from Harrah’s brand casinos that includes Caesars, Bally’s, Flamingo, Imperial Palace, Paris, Rio, Horseshoe, and Showboat.
J
Comments (0) | Was this review helpful? 7 1
Bad casino player's club!
(Updated: February 04, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Harrah's Chester Diamond Club charges money for drinks. The drinks are too expensive especially after you lost all your money to the tight slot machines. All the other Diamond Clubs offer free drinks for its members. At Harrah’s Chester the drinks on the casino floor are free. The Diamond Club is in the casino but they are being cheap. The Temptation Buffet used to be great but now the food is bad and the workers there don’t care! The cooks told me that Harrah’s won’t allow them to get the food they used to get because of cut back on the budget. They got the nerves to charge a lot more for the buffet but spend a lot less on what you paid for. It makes no sense!
J
Comments (0) | Was this review helpful? 6 0
Bad Experience
(Updated: January 09, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
never go here. I had a horrible experience here. Bad food, dirty, area is bad, service is horrible. I am a diamond player and ran into the Main manager of the casino and he was rude to me. I went to Harrah's for 12 years and I just called my family that are card members to never go to any Harrah's properties again.
D
Comments (0) | Was this review helpful? 6 0
Great Casino
(Updated: December 08, 2011)
Overall rating
 
3.2
Slots
 
3.0
Table Games
 
3.0
Customer Service
 
3.0
Player's Club
 
3.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
4.0
Flew into Philly for the weekend to check out their casinos. Of the three in the area (Parx, Sugar House, Harrah's), I liked this one the best. It has a decent sized poker room on the 2nd level, which was enjoyable to play in. On the upper level, there are tons of slot machines (which I rarely play), table games, restaurants, and the buffet. One nice comp they had was if you played anything (except poker) for 30 minutes, you got a free buffet once per day. I am generally not a fan of buffets, but this one wasn't bad -- especially considering it was "free". I found a nickel "Jacks or Better" video poker machine (which had a horrible pay table of 6/5), but I played a nickel at a time for 30 minutes. At the end of the session, I was down 50 cents. So, that is what the buffet cost me. As for beverage service, you could order beverages right there on the slot machine electronically. If all you wanted was a soda, there were a few soda machines placed along the walls, which you could access for free. I had a great time here, and will gladly return. It was certainly better than driving all the way out to Atlantic City and back when you're only in town for an overnight trip.
M
Comments (1) | Was this review helpful? 4 0
Total Rewards
(Updated: August 30, 2011)
Overall rating
 
1.9
Slots
 
3.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
If you're not a diamond card member or 7 stars member, don't even bother going to the Total Rewards Center. There are usually 4-5 lines for Total Rewards customer service. I am a platinum card member and on my 3 most recent visits I waited in line at the Total Rewards section for over a half hour to speak to a customer service agent. It wasn't because it was overly crowded, it was because all of the agents take care of diamond club and 7 star members before platinum or gold card members.

Yesterday I stood in line because there was NOBODY in customer service to take care of anyone that didn't hold diamond or 7 stars! The 7 stars and diamond club members trickled in...just enough to keep all of the agents busy...no line and our line got longer and longer. Finally a manager sauntered out from a back room to "help out". I was 2nd in line and still had to wait for her to tell the woman in front of me that she was unable to help her. I informed the "manager" that what they were doing was extremely discriminatory I can see them giving the higher card levels preference, but to have NO ONE to help the other people was just wrong!

I attempted to reach a supervisor and got a voice mail. I called today and sat on hold for over 45 minutes to speak with customer service. Someone finally picked up the phone and immediately hung up. It's a joke. They don't want to hear our feedback and if you haven't gambled enough to be a diamond member or 7 stars member, it's obvious that you don't matter to them.
MN
Comments (2) | Was this review helpful? 8 2
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