I've been playing since 2007 and I have to say the slots are the worst in any casino ever. Right now, I'm sitting at 6500 tier score on April 30th, 2011 and it feels like I should be 50,000 tier score at any other place. I've never ever won since going there. All the machines suck my money back. I bet max on pennies and nickles and I get the bonus's a lot. Max bet on a $5 bet, I usually get only about $100 or $150 if I'm LUCKY! That's a disgrace. Most other people are the same. I got 50 free spins at max bet on sun & moon and only was paid $300?? So sad and ridiculous. Lets put it this way, an average casino session of $1000 at sugarhouse lasts me the whole night or about 15 hours. An average $1000 session at Harrah's chester lasts around 3 hours. That's so sad and pathetic.

When I questioned why are the slots so tight to one of the staff, they said "We give away cars and a lot of cash and vouchers, and I'm sorry to hear." That's so bogus. This is one of the reasons Borgata rules over Harrah's in A.C. because they don't lower their slot machines payout table to under 90%. "Business is bad." Business is not bad. You guys are booming and sucking away money so fast. I've talked to people in the high limits room betting $5-$20 a play and they said that this casino is the tightest casino they've ever experienced. And they don't get vouchers or a host. Such a poorly run casino!. Whoever the manager there is does not treat their high rollers with the respect they deserve.

Oh, you know what's always funny. With 6500 tier score, I get $5 vouchers in the mail. What a joke!! When I emailed their support, they said "We base your vouchers on the average time you play each visit." That's a load of garbage! So if I lose $1000 in 1 hour, they actually lower my vouchers!! Even though I have 6500 tier score in April. Which sounds like nothing, but for this casino 6500 tier score is decent. I should be at least 20,000 tier score with all the money I've lost.

I went with a group of diamond players over the holiday. My mom, sister, uncle, and a friend of mine and we all took $1000. We played monoploy, sex& the city, quarters, dollars. We stayed for 6 hours. ALL OF US LOST!! I lost all $1000 and was actually spectating for a bit as I set my limit to $1000 and the other 5. Only one person had a good amount left. And that was my sister. She had 900 of the 1,000 she came with. The rest of us got hit hard. And it seems that is the case with mainly everyone that enters their casino.

I would avoid this casino if you like slots. Their management staff is horrendous. They will keep the payout tables the lowest in any casino in the whole world. They won't change them either. They blame it on the economy and want to suck you dry.

Here's a clue, Harrah's! If you want repeat business and future longetivity, HIGHER YOUR PAYOUT %. WHAT A JOKE OF A CASINO!

If you're not a diamond card member or 7 stars member, don't even bother going to the Total Rewards Center. There are usually 4-5 lines for Total Rewards customer service. I am a platinum card member and on my 3 most recent visits I waited in line at the Total Rewards section for over a half hour to speak to a customer service agent. It wasn't because it was overly crowded, it was because all of the agents take care of diamond club and 7 star members before platinum or gold card members.

Yesterday I stood in line because there was NOBODY in customer service to take care of anyone that didn't hold diamond or 7 stars! The 7 stars and diamond club members trickled in...just enough to keep all of the agents busy...no line and our line got longer and longer. Finally a manager sauntered out from a back room to "help out". I was 2nd in line and still had to wait for her to tell the woman in front of me that she was unable to help her. I informed the "manager" that what they were doing was extremely discriminatory I can see them giving the higher card levels preference, but to have NO ONE to help the other people was just wrong!

I attempted to reach a supervisor and got a voice mail. I called today and sat on hold for over 45 minutes to speak with customer service. Someone finally picked up the phone and immediately hung up. It's a joke. They don't want to hear our feedback and if you haven't gambled enough to be a diamond member or 7 stars member, it's obvious that you don't matter to them.

Harrahs Chester Diamond Club charges money for drinks. Run out of shrimp cocktail 20 minutes after opening. It is really bad! I ordered two drinks and was handed a receipt to pay $12. They open at 3:00 PM and I got in line for the food at 3:20 PM. The guy in front of me asked for more shrimp and the server removed the bowl for the shrimps and told him that there was no more. We spent a lot money at Harrah’s casinos all around U.S. and just last year they made it so you will need to have a 1,000 tier more at 11,000 points to get the Diamond card. We played all year and our Win / Loss Statement shows a loss of over $11,000 in 2011. My point is that after we lost so much money at Harrah’s casinos and we give them our business and then they treated us badly. My advice is if you are going to a casino stay away from Harrah’s brand casinos that includes Caesars, Bally’s, Flamingo, Imperial Palace, Paris, Rio, Horseshoe, and Showboat.

never go here. I had a horrible experience here. Bad food, dirty, area is bad, service is horrible. I am a diamond player and ran into the Main manager of the casino and he was rude to me. I went to Harrah's for 12 years and I just called my family that are card members to never go to any Harrah's properties again.

Harrah's Chester Diamond Club charges money for drinks. The drinks are too expensive especially after you lost all your money to the tight slot machines. All the other Diamond Clubs offer free drinks for its members. At Harrah’s Chester the drinks on the casino floor are free. The Diamond Club is in the casino but they are being cheap. The Temptation Buffet used to be great but now the food is bad and the workers there don’t care! The cooks told me that Harrah’s won’t allow them to get the food they used to get because of cut back on the budget. They got the nerves to charge a lot more for the buffet but spend a lot less on what you paid for. It makes no sense!