This place is a pure waste of time and travel. Came from nyc and this is the worst place. Not one single odd on the slots. Horrible staff very rude! Youll have better luck playing dice on a street corner.i would give a zero rating however like everything else they dont allow you to rate zero.
Beverage service, while on the floor, is hit or miss-usually a miss. Slot games are old which I could tolerate if the service were not so horrid. Not a smiling face among the workers. Bar is staffed with uncaring people, player's club is staffed with people who cannot for the life of them figure out who should be next, restaurants are empty and when I approached I was told there would be a ten minute wait. What happened to "The Better People Place?" And, really, Philadelphia. Are you afraid to call it as it really is-Chester. What, the prison doesn't bother you but the name, Chester does? Harrah's AC is dying, this place should be on its way out, Harrah's Las Vegas is a dump..thank God for Tahoe-now there are friendly people who care about your experience. You could take a few lessons from Station Casinos, especially The Red Rock.
It's a miracle (for them) that this place is still open. When you picture the worst possible neighborhood in America to house a casino, the Harrah's in Chester is by far the poster child. The garage smells like a one giant toilet, the casino has security at every entrance as though they literally expect the Bloods and the Crips to arrive any second. And this was at 10 in the morning! The casino itself is rather typical. Smoky as hell (even by smoky casino standards) and lifeless dealers who look like they drew the short straw at Dealer School and got assigned to the Harrah's - Chester (which they did!). There are perfectly good casinos less than an hour away in every direction (Atlantic city, sugar house, parx, and even the Delaware ones to the south. Which honestly makes me wonder who in their right mind would ever come here a second time? Avoid at all costs. The experience is MUCH better at Sugar House and Parx, both less than 40 minutes away. If you're in the Philly area trying to figure out which one to go lose some money at, thank me later and pick a different one.
PISS poor I will Never EVER GO BACK! I am a DIAMOND CARD HOLDER. THEY CATER TO CIGARETTE SMOKERS. TONIGHT I FINALLY FOUND A NON SMOKING 3 CARD TABLE THAT THEY WANTED TO SWITCH TO A SMOKING TABLE BC 1 PLAYER WHO TOLD ME SHE "TRUMPED " ME BC SHE WAS A 7 STAR.....REALLY? ON A SIDE NOTE....THERE WERE ALREADY TWO EMPTY SMOKING TABLES. I HOPE YOU ARE UNSUCCESSFUL IN THE CASINO BUSINESS, BC YOUR CUSTOMER SERVICE SUCKS!!! BTW ASK THE DEALERS AND SERVERS, I AM ALWAYS VERY GOOD TO THEM. BYE I WILL NEVER BE BACK