Review Detail
1.9 42
Do NOT go to Harrah's Chester
Overall rating
1.6
Slots
2.0
Table Games
2.0
Customer Service
1.0
Player's Club
3.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
I am urging you all to not visit this casino, based on the poor experience I had at my last visit. Without being too longwinded, here is a summary of my experience.
1. The racing betting machines malfunctioned for both myself and another young couple. There are not customer service agents or phones around to help when these mishaps occur, so you must abandon your machine to seek out help.
2. Later in my visit, a machine ate my ticket. When the attendant arrived, he accused me of stealing a ticket, and I was escorted to the side of the floor with a security guard. After 30 minutes, I was finally given a terse apology and a new voucher.
3. After contacting Harrah's through their website, I have yet to receive any direct reply from anyone in the Harrah's organization. I have requested that Harrah's review their procedures and assure me of changes. Unfortunately, Harrah's does not seem committed to providing good service.
1. The racing betting machines malfunctioned for both myself and another young couple. There are not customer service agents or phones around to help when these mishaps occur, so you must abandon your machine to seek out help.
2. Later in my visit, a machine ate my ticket. When the attendant arrived, he accused me of stealing a ticket, and I was escorted to the side of the floor with a security guard. After 30 minutes, I was finally given a terse apology and a new voucher.
3. After contacting Harrah's through their website, I have yet to receive any direct reply from anyone in the Harrah's organization. I have requested that Harrah's review their procedures and assure me of changes. Unfortunately, Harrah's does not seem committed to providing good service.
BL
Bob Lochel
Comments
1 results - showing 1 - 1
Ordering
March 27, 2013
Being a professional handicapper and software designer of Harness Racing & Thoroughbreds, I have seen quite a few racetracks over the last 40 years. By Far Harrah's is the worst. I have had better experiences at Truro Raceway a very tiny 1/2 mile track in Nova Scotia. Friendly people, friendly management and just a lot of fun and shelter from the elements. Harrah's from patrons to management
are inattentive and really have no interest in you or the racetrack.
are inattentive and really have no interest in you or the racetrack.
M
Mike
1 results - showing 1 - 1