WinStar World Casino and Resort

WinStar World Casino and Resort

Hot
 
2.5 (98)
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User reviews

24 reviews with 2 stars
98 reviews
 
7%
 
18%
 
27%
 
24%
 
23%
Overall rating
 
2.5
Slots
 
2.4(98)
Table Games
 
2.0(74)
Customer Service
 
2.5(98)
Player's Club
 
2.3(98)
Gaming Atmosphere
 
3.1(98)
Amenities or Hotel
 
2.7(83)
Food & Drink
 
2.7(98)
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Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
24 results - showing 1 - 5
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Ordering
Donate someplaceelse
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
Over the years, it's now gotten impossible to play any slot machines at Winstar without feeling cheated and insulted. If you enjoy betting the max, getting the bonus for 36 free spins and winning $1.50, Winstar is the place for you. If you want to gamble at a Casino where $50 is a HUGE payout in a 4 hour period, you will really like Winstar Casino. It's not bad enough to just donate all your money, they want to make feel like they are laughing at you while you are losing. Why else would you hit 17 bonus plays on several different slot machines in a 3 hour time period and the biggest payout was $28.00. All but 3 of the 17 bonus plays paid out less than $10 and 7 of the bonus payouts paid less than $5. If you enjoy watching people get excited about hitting a slot bonus and then watch as the anger and frustration build as the machine goes thru the bonus progression and winning add to less than $10 for a $3 bet. I've seen an entire row of people playing Spin It Grand where every person hit the bonus at least 1 time in a 45 minute period, betting between 50 cents and $5, and not 1 person won more than $30. I have never seen or heard so many angry people leave those machines and swear they would never return.
R
Comments (1) | Was this review helpful? 17 0
No Thank You!
Overall rating
 
2.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
I have been to Winstar a few times with no luck and figured I would check out the review comments. My birthday is coming up next week and my husband and I had planned on going to Winstar and spending the night so we could play. After what I have been reading on the reviews I think I will save my money!
S
Comments (0) | Was this review helpful? 9 0
Scam
(Updated: February 07, 2018)
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
2.0
Food & Drink
 
2.0
From all the comments I have seen y’all are right. They steal and it’s all a scam. Everyone who works for the casino, have some way to make the machines hit or not. I know several people who work there and used to work there and they all told me. Next time you go, pay attention to your surroundings and watch people. People who are in just regular clothes get there cell phone out and sits or walks by a machine and you will notice the machine do abnormal glitch. I even had one worker tell another worker when I was playing on one that I had a different pay table then everyone else. The tribe has pulled in over 2billion dollars and yet the comps are ridiculous. There is a lot of inside help and when you bring it to there attention they act like nothing is wrong. File a better business bureau compliant and file a compliant with the gaming. You also can request a form when you do think the machines are hitting. It’s almost like a refund. I get and understand it’s gambling but when you don’t even have a chance at all and they are literally robbing people blind, something has to be done. I think class action lawsuit sounds good too me. I found a lot of the things they offer is a lie as well. Complimentary show tickets should be free but they take it off your reward points. I was told i needed to play another 45 mins to get a free meal which i been playing already. I would like to hear more complaints and who feels like something should be done, feel free to email me
J
Comments (0) | Was this review helpful? 5 2
Told they were hacked
(Updated: August 10, 2017)
Overall rating
 
2.2
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
2.0
My SIL was staying for four nights this week and her credit card information was stolen when she ordered room service. The hotel did help her with canceling her credit card, but nothing else. It was very obvious it was an inside job, but the next day they told her their computers were hacked. I am just floored. Rather than let her think an employee stole her credit card info, they would rather we think their systems are unsecured. Seriously, who would believe that? And if a hacker could get into their system, I doubt they would be trying to steal room service information. Unbelievable!
ND
Comments (0) | Was this review helpful? 4 0
Robbert
(Updated: April 14, 2017)
Overall rating
 
2.3
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
2.0
Food & Drink
 
3.0
The slots are way to controlled by the casino !!! With these guys, its all or nothing. If u play 5 cents its perfect for u to bring 20 bucks and stay busy for a few hours . They are not regulated and will take it away. Big players stay out of the slots and cards. If you do get a win that puts u over your initial buy in get off immediately! They are programmed to take that plus original amount back ! Card shuffle machine are also controlled by winstar computers!!!! They can deal whatever they want to your hand. ( there's a reason for that big box ) it's not just for shuffling.. Jokers wild poker was costing them money so they lowered the odds and then got rid of it. Only good true odds would be Poker room for big money gamblers . Leave the machines to the nickel players. 
R
Comments (0) | Was this review helpful? 5 0
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