After reading several of the Comments from other Players - I'm a bit surprised - although I don't wager as much as some apparently do .. I am quite satisfied w/the Rewards 'Structure' of the Players Club.
I regularly receive coupons for a free Room - I usually manage to use at least 1 a month .. and also Free Plays - although not Large amounts (but, as stated, I don't wager large amounts).
I find the Rooms quite comfortable - only 'blip' I have is that their water is So soft that it's difficult to wash off the Soap!
As to Customer Service - USUALLY people are as nice to You as You are to THEM.
I'm also a Fan of the Senior Breakfast .. I usually 'time' my stays to include at least one of them!!
All things considered - I prefer WinStar to any other Casino I've visited - Vegas, Reno, Shreveport, Tunica, Maine, Indiana, Canada .. et al.
Same goes for playing slots as anything else , go with your gut.,Don't over think it if a certain machine makes you stop without thinking. PLAY IT. I hit 1200. & 2100. On the same machine three days apart. And by all means leave with big hit.
We (my wife and myself) travel from McKinney TX to Winstar a few times a month and simply love it. Do we win?...no not really but we have a great time and enjoy watching each other play. Last month I surprised my wife by getting a room, it was on the top floor and it was free. While we don't gamble thousand's like others we do usually drop a few hundred a piece with each visit. However, with a free room we feel we break even and simply enjoy the company. We don't expect to win big...we just like to gamble a little and enjoy each other. Winstars staff are always wonderful and have always been helpful.