WinStar World Casino and Resort

Review Detail

2.5 98
Winstar is the worst!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
This place needs help with how to keep members happy. My sister and I are elite members, but it has been totally not worth it. We have started going to other casinos. The bonus pay they send have been ridiculous low with all the money we spent. We never win in their promotions they have. We have gotten better service in Las Vegas casinos then this place! The hotel is mediocre and has nothing on the Vegas style hotels. The place smells of smoke that hurts your throat, and the non smoking room doesn't have all the games to play. The buffet taste like garbage, and the other restaurants taste mediocre. Only was going here because casino was close, but rather travel farther to a casino that offer better promotions and pay out. Winstar has been really stingy with bonus play and payouts. Just ask other elite members where their going. I'm sure they will tell you they are traveling to other casinos too. Winstar you need to do better! Your losing money being tight!
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