Review Detail

2.5 98
Oklahoma 16746
No more Winstar for me!
Overall rating
 
2.5
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
4.0
I am elite card holder at Winstar & have been going for years. Ever since I received elite status, I have not been treated like elite. My room is never ready until 5:00 or later, (not a special room, just a normal one) while I watch others check in with no problems. While waiting on my room, returning to check in at the time they told me to come back, they gave my room to someone else. This happens frequently. This last time, they lost my reservations while I was checking in, someone deleted it. It took 2 hours to resolve the problem. I know you will win some & lose some, but my last 5 visits, I didn't win at all, not even money to play on. The last trip up there for new years was so bad I have decided not to return there ever again. I have researched the casinos in Oklahoma now & was shocked on what they get away with. They can watch you play & control your machine, by what I read. They are 1 in 4 that does that.
They give good comps, & special VIP incentives, but I finally figured out you pay for that. It's a fun place as long as you stay anonymous, I learned the hard way. As for getting anymore of my money, they won't see me again!
D
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Comments

1 results - showing 1 - 1
Ordering
August 14, 2016
I am elite as well and they are the worst. And if you complain about the service it only gets worse the managers don't even apologize!
A
April
1 results - showing 1 - 1

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