I have been going to Winstar since the beginning of Winstar. Back when it was just a tent on the side of i35. Back when they actually gave you comps, back when the dealers were nice to you because they were able to keep their tips, back before the major expansion and the change in behavior of the staff and management. What it boils down to is this, every time they send me coupons for a free room I call to reserve the room they act like I am an inconvenience to them, they are not friendly to me and they never, ever, ever, ever have a room, EVER! Like last night for instance, I approached the check in desk and asked with a smile on my face "what are the chances of there being any availability for this evening?". The woman says to me "So, you don't have a reservation"? and I said to her no, I do not, and she says "well, you'll have to go over to the vip desk". She was the least bit friendly to me, did not smile, and treated me as if I was an inconvenience to her, just like when I call them on the phone. So, I go across the room to the VIP desk, I stand at the Please wait here sign and I observe no other guest in this room, three employees looking like they are working so hard at something on their computers and again look at me as if "oh great, someone else who is going to ruin my night", finally the woman says to me can I help you, and I walked up with a big smile on my face and politely ask "what are the chances of me getting a room for tonight? She says, let me check and proceeded to type on her computer, she then says to me "I have a room available for $269.00", I asked if my rewards card will help with the price and she looks at me as if she was thinking to herself "just great. or you wish", and says to me "no, it doesn't change the price". So, I said let me call my wife and ask her if she wants the room. Of course my wife did not want to spend that much money for one night.
So, again I struck out on getting a room at Winstar World Casino and Resort. I swear, it's almost as if they do not want guest to stay at their hotel. Why on earth would they treat people so rudely when the people they are treating this way are there to spend their hard earned money in the casino? Had they given me a room last night I would have spent the entire night at the casino gambling. My wife would have stayed at the black jack tables until 4 am like she does when we are welcomed at the Horseshoe Casino in Shreveport Bosier City La. and I would have played the slots all night long. Why would they not want us to spend our money with them? We ended up playing cards, a few slots, ate dinner at Toby Keiths (cold food) bar and grill and then hit the road back home to Grapevine around 10:30 so we could be home by midnight. Had they given us a room we would just now be leaving the casino today by 11 am to be home by noon, not midnight. Winstar, you guys make me want to drive the 3 hours to the Horseshoe Casino so that I can feel like I am a welcomed guest, a valuable customer, someone who they treat with respect, just like you guys used to do back in 2004, back when you would at least give my wife and I a free meal to Stone Ranch, or a free Buffet, back when you guys acted like you cared about your customers. I feel now you have gotten too big for your own good and have forgotten who helped you get to the size that you are now in the first place, the Texans who live south of your Red River. I think next time I will drive east and cross the Red River into Shreveport