They lost my car at Valet, then said they had my car but couldn’t find the keys. Then they said a driver took the keys home with him. This was all starting at 11pm and after waiting 45 minutes with my 75 year old parents, they bring my car up. Apparently, mgmt felt the only compensation I deserved for their major screw up was 4 buffets for Fri night which is no compensation at all since I live 200 miles away and will not be there on Fri. I left with nothing but disgust. The worst part was that they did not seem to understand how upsetting the whole situation was. My very expensive car is MIA, I had just dropped over a grand in their casino and nobody seems to be that bothered by the situation but me. I’m top tier at both Choctaw and WinStar and guarantee they would not have been so nonchalant. My advice, park your own car and hope you don’t inconvenience them by daring to be unhappy when your car disappears on their watch.
Worst payback in the world..no gaming commission in okla.0.2% payback. Compared to 80% to 95% where there is regulation..stay away from all CHICKASAW nation casinos..unless u like losing with 0.2 percent payback..that's 20cents on 10$..
Riverwind is in a downward spiral. This casino used to be the best in OKC. The 1 star ratings are a true representation of how terrible this place is. Their new motto should be "what losing feels like with terrible food and bad service".
As a friequent visitor I know the odds of winning or losing. However, last night turned into an absolute horriffic nightmare! After ab otherwise pleasant evening with my wife, low and behold my name was called for the last drawing of the evening, unfortunately I was at the oposite corner of the casino, not knowing for sure where to go I went to the nearest players club, It was in the NE corner of the casino, I asked the girl where do I go, she said to the South end. I asked her to call and tell them I was on the way, (I am a handicapped Vet and unable to run like a 25 year old.) When I got there they said "to late,"we already called the next name! They claim they never got the call. After checking back with the person who called I am told she called the wrong person who was then going to run over to the promotion desk and tell them I was on the way. ( I don't think she did) Again later I'm told the girl which made the call was new and inexperienced, therefore she called wrong place. I asked to speak to the floor manager, he was nice, even went to his superior, ultimately I was offered a free night in the hotel and 2 free buffets! A very small offer considering the drawing was for $2500.00. I was told they followed the rules to a tee, doing nothing wrong, it was my fault I was late! Well in my opinion, if they had properly trained the new girl this would all be a mute point. They discriminate against the elderly and handicapped! I refused the free night and buffets, I also turned in our players club cards and filled out the forms to be removed from their mailing lists! It will be a "COLD day in Hell" before I go back to Riverwind! 3 minutes is not enough time for a handicapped or elderly person to respond to a drawing! I still may persue an attorney!
My advice is find a better place to spend your money! This expierience has left me Very Disappointed in what I previously thought was a reputable place!
JC
STAY AWAY from Riverwind. I am a max better and I always play big money at any casino I go to. I lost 1200 dollars today in about 45 minutes and not one bonus. Place is not regulated properly.
