Riverwind Casino

Review Detail

1.6 87
Oklahoma 4324
Park your own car
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
They lost my car at Valet, then said they had my car but couldn’t find the keys. Then they said a driver took the keys home with him. This was all starting at 11pm and after waiting 45 minutes with my 75 year old parents, they bring my car up. Apparently, mgmt felt the only compensation I deserved for their major screw up was 4 buffets for Fri night which is no compensation at all since I live 200 miles away and will not be there on Fri. I left with nothing but disgust. The worst part was that they did not seem to understand how upsetting the whole situation was. My very expensive car is MIA, I had just dropped over a grand in their casino and nobody seems to be that bothered by the situation but me. I’m top tier at both Choctaw and WinStar and guarantee they would not have been so nonchalant. My advice, park your own car and hope you don’t inconvenience them by daring to be unhappy when your car disappears on their watch.
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