Been going here for 4 years live close but started to go else where. Not paying for a long time now. Food way over priced.

Worst place ever. Everytime they have drawings at night the machines are turned off you cannot win. Monday nights and Thursday nights I know for a fact the machines are turned off. Do not go there they are terrible. They set the machines so they will not pay out....

I was sent a voucher for complementary tickets to Alan Jackson so I called and reserved our tickets, was told I was all set and could pick up tickets at will call, waited in line for an hour and then was told there were no comp tickets, I took the night off work and rented a hotel room for this and was treated horribly, been to many concerts at the hard Rock and never had any problems, I will not be back!!!

We place a ticket for $102 into a machine that did not show the credit, Service called, we are cross examined and treated like dirt, remember now I have a family of 4 three are VIP's who have spent thousands over the last few years at river Spirit. When we were accused of lying about putting the ticket in the machine, we asked to have security view the surveillance video (which they have at every machine)we were suddenly told we would be escorted out of the casino. Told by a large female security guard "Don't Come Back" I will never spend another cent at River Spirit, that will tally to thousands of VIP dollars for not only 4 family members, but, several friends who are high stakes players. River Spirit Casino has not earned our loyalty any longer. They need to train their customer service and security personnel to treat customers with respect. If you read other reviews you will see only negative. I will take my business to another casino, and tell everyone I encounter how bad a failing enterprise River Spirit really is.........seriously disappointed. 

First time here. Enjoyed both bars and the music. But the casino security accuses and sentences. A friend sat down at a machine that had money still on it. No one came back to claim. Two hours later 5 casino security staff, find my friend, take her out of the bar to question her. She explained and that she didn't know that was against rules. They didn't care. They were taking her to a room to question her and would not let anyone with her. I was told I had gangster face because I didn't want theme to take her by herself. A female police was aggressive to her. I can't imagine how scared she was!! This was the most horrible experience. Would never happen at Hard Rock. People should no this could happen to you.