Newcastle Casino

Newcastle Casino

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1.6 (37)
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25 reviews with 1 stars
37 reviews
5 stars
 
0%
 
8%
 
11%
 
14%
 
68%
Overall rating
 
1.6
Slots
 
1.5(37)
Table Games
 
1.7(20)
Customer Service
 
1.7(37)
Player's Club
 
1.6(37)
Gaming Atmosphere
 
1.6(37)
Amenities or Hotel
 
1.3(21)
Food & Drink
 
2.1(37)
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Gamblers Beware
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Spent over 30,000 dollars on slots here in 2 months (which I won at a different casino, so a different house’s money), and the most I ever got ahead was 4 grand when taking in 4-5 thousand dollars at a time. So the odds of winning seem pretty low overall.

Doubt I will ever return, since there are better casinos out there — better payouts, less smoke, and less tweakers.

I heard this casino was great once upon a time, but it’s pretty trashy now; however, if it paid well relative to how much I spent (even if I came out at a loss), I would wade through the some the muck to have a good time on some slots.

Also, I heard from someone that there is quasi-nepotism here, with family members of workers (such as an office accountant) being informed of “strategic gambling.” Could be bs, but with the low payouts I experienced, it is possible the best payouts are reserved for family and friends, or the most extremely lucky patrons that “hitch a ride” on a train meant for someone else, or a chosen few meant to obfuscate corruption. The lack of government oversight and transparency like in Las Vegas makes it all the easier.

Also, “general payout” rates can be altered via servers, which in turn affect casino machines’ “set” payout rate, with the relative difference between money in vs money out in a particular machine affecting a machine’s odds of paying more or less, or nothing (staying within the parameter of the machine’s governing payout rate combined with the more general payout rate governed by the casino’s servers — essentially a probability affecting another probability, affecting yet another probability, the last probability being the relative difference how much money a slot machine has spit out vs taken in). So “funny gambling” can take place as long as all three variables I just mentioned are known (casino payout rate; machine payout rate; cash in vs cash out ratio in machine — higher the better).

I suspect current management is just as “classy” as the majority of the clientele at this casino, and greedy to the extreme (good way to make money in the short run, but lose money in the long run as people lose interest). And I don’t blame the tribe specifically, but this particular casino and the people running it.

You have been warned.
R
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Dirtiest in OK
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
Dirtiest casino in Oklahoma. Nobody wins so no one respects the place and. Leaves trash, cigarette butts ect. Everywhere. Plus, you'll lose money on bonus spins. Deplorable buisness ran by the lowest people on earth.
D
Comments (0) | Was this review helpful? 1 0
Terrible
(Updated: April 27, 2017)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
Low payouts (which the Indians won't even tell you what it is), customer service is terrible, rude and could care less if you have a problem. Had a machine malfunction and the manager just blamed the machine mfg and threw his hands in the air. It wasn't the just the money, it was the complete lack of customer service that upset me. I know they don't care but I WON'T BE BACK TO NEWCASTLE OR ANY OTHER THE TRIBE OWNS!!
G
Comments (0) | Was this review helpful? 8 2
Machines malfunction, rude help, wasted time
(Updated: January 08, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Went to this casino and experienced a lack of customer service, rudeness from staff and malfunctioning machines. I waited for 45 min to get my cashout ticket retrieved from a machine it was stuck in, it took 3 rude employees to fix the machine. Management should be ashamed of the level of incompetence. 
P
Comments (0) | Was this review helpful? 2 1
Horrible place
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
What a terrible place to play after playing $200 on a $5 machine I wanted to sit and watch some of the other patrons play before I ended up playing any other machines and see which ones were fun after sitting there a bit I was talked with by the security saying that I could not sit idly and watch someone play I will never go to this place again nor would I recommend anyone else going what a rip-off and how rude
K
Comments (0) | Was this review helpful? 3 2
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