I don't think it has to do with loose or tight machines. It has to do with programming and the ability to change the programming at will. They seem to have you sold on the machines being random and if they were random there would be payouts throughout the day and that isn't happening at Newcastle or at Riverwind. When the machines are paying out they seem to payout for an hour or two and then the entire casino seems to go dead and nothing is paying out. If they were really random that wouldn't happen. When the casino goes dead the machines will not play at all. I think the casino is like a water faucet that can be turned on and turned off at will. As an employee, if you would pay attention, you would see it happen. I am also sure that you know when the casino dies like all of the other employees. The employees won't even look at people when the casino dies. If the Chickasaws continue to do this to their customers their business will die sooner or later. Nobody walks into any casino with the expectation to lose but they should expect to lose at Newcastle and at Riverwind.
As a chickasaw nation employee, I would like to say that after reviewing all comments and statements about Newcastle Casino, in which the facility I am employed, that most of your complaints are that the machines are not loose enough to win??? I understand the atmosphere should be fun and we strive for it, but just because people do not appear happy or hollering because they won a jackpot, does not mean that they lost. Furthermore I know some basic knowledge of the machines and quite frankly you cannot expect to win all the time, and no we do not "rig" the machines to make it to where you win all the time for awhile and then after awhile you lose. Basically the machine is programmed off of pure randomness and timing. If anything, we strive for good customer service and I see fit to make sure to pass the message along about your more legitimate complaints. Have a good day! :)
Atmosphere is terrible and slot attendants are pathetic. These days there are more employees than customers in the place. Word of the low payouts must be getting around. These people have taken the fun out of playing in their casino. One thing for sure is that you can expect to lose your money at New Castle Gaming Center. The payouts at their Riverwind Casino are the same.
Machines are dead and the place is filthy. If you do go wash your hands often. The only slots that are paying are the one dollar and five dollar slots and even they have small payouts. The atmosphere is terrible because nobody is winning anything.
In the past this casino was fair but in the last several months they have it set up to lose. All they do now is take. It seems to be hurting business because the seats in front of their quarter slot machines have been empty lately. The Chickasaws are on the take these days. Their Riverwind Casino is set up the same way. No fun to play dead machines and both casinos have dead machines.
