Grand Casino Hotel & Resort

Grand Casino Hotel & Resort

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3.0 (15)
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15 reviews
 
13%
 
33%
 
13%
 
7%
 
33%
Overall rating
 
3.0
Slots
 
2.4(15)
Table Games
 
3.3(12)
Customer Service
 
2.7(15)
Player's Club
 
2.9(15)
Gaming Atmosphere
 
3.1(15)
Amenities or Hotel
 
2.8(13)
Food & Drink
 
3.5(15)
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Slots
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Customer Service
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Gaming Atmosphere
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15 results - showing 1 - 5
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BEST casino in OKC area
(Updated: March 29, 2011)
Overall rating
 
4.3
Slots
 
4.0
Table Games
 
5.0
Customer Service
 
4.0
Player's Club
 
4.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
4.0
Food & Drink
 
4.0
My husband and I have been here 6 times in the last 6 months. We used to go to riverwind for a fun night out to gamble and get away from the kids for awhile, but we have switched to Firelake Grand. The casino is the largest one around and the atmosphere is great, plenty of room and not too smokey. Employees are friendly enough. I had a slot machine tilt on me and it took about 10 minutes for a lady to come fix it; she was very apologetic and comped me $10 free play. Large selection of slots and i have actually been able to play on them for longer than 15 minutes, unlike most other casinos in OK. I don't mind losing if I can play for awhile. Actually played on a quarter machine for 3 hrs with $40. We don't spend our house payment gambling, we each take $100 and 5 out of the 6 times we've gone we have come out ahead or close to even. We don't just play the slots though, we play everything!!! Poker room is nice. . .standard. . .the guys always underestimate us girls ha! ha! Table games include craps and roulette, which are hard to come by in Oklahoma. There are the dreaded 50-cent antes, but Firelake has been having NO ANTES every other month. First time we went there were antes, Dec no antes, Jan antes, Feb none, etc. April is coming up and no antes again so we will definitely be going back. Buffet is just okay, but you get coupons for having a player's card. My husband prefers the sport's grill. You have to pay for drinks just like all casinos around here but they are good and there are usually beer specials. ($1 house in april) Free self-serve pop. We have been to most of the casinos in the OKC area and even though some are closer to us (we live in Moore) we will make the extra drive to Firelake Grand. Hope this is helpful and GOOD LUCK!!!!!
M
Comments (0) | Was this review helpful? 12 6
Changed for the worse
Overall rating
 
3.0
Slots
 
2.0
Table Games
 
4.0
Customer Service
 
3.0
Player's Club
 
2.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
1.0
Food & Drink
 
5.0
The Grand used to be the only casino in the state I would reccommend to people, but now I don't really know of any I would advise to hit on a trip here. Grand has recently had a change in leadership and they have taken a turn for the worse in regards to pay outs on the slots, many regulars have commented to me about this and I am seeing it very much the last couple of months. While it used to be that you could get at least minimal hits on machines, now the norm has become zeros in the win column, not even down side wins are common anymore. The average used to be 1 in 6.8 machines were a good bet to get at least enough to keep you playing, the last month of play for me has been 1 in 11.3 machines and as I stated it is not just myself but every regular I talked to lately has said the same. Bad enough that two whales by Oklahoma standards have quit coming in according to a couple of the employees I talked to. The food as always is still very good and you will be hard pressed to find a better value than the Grandstand sports bar for both drinks and food, the Poker room is still the second best in the state and the table games are what they are with the addition of some two dollar Blackjack tables in the Party Pit. But if you are looking for a place to play slots, just say no. A heads up to the new manager you will continue to see the handle drop if ya keep doing business this way, the tour buses are not enough to keep you running when the locals close ya out and your business model is hurting your bar and restaurant employees.
D
Comments (0) | Was this review helpful? 10 4
WORST place to go now, tight as a drum on their sl
(Updated: March 28, 2011)
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
FOOD IS DRY and old in buffet since they stopped letting people use the player's card for a discount. No one much eats there though they send out a few discount tickets. Not enough to keep the food turned over quick enough. Same old menu week after week, gets really old, dry, tasteless. The slots are a buzzing but nothing really happens for very many people, only one or two once in awhile. Everyone else loses everything they have, machines are dead. They get new machines and expect the people to pay for them dearly. I HATE the new machines, especially the ones at the Ft Knox that use to play when nothing else did. NOW NOTHING plays. No jackpot in THREE years and before I could win them but not now
C
Comments (0) | Was this review helpful? 10 5
Nice looking casino, just not to play at.
(Updated: July 01, 2012)
Overall rating
 
2.9
Slots
 
1.0
Table Games
 
3.0
Customer Service
 
2.0
Player's Club
 
4.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
4.0
Food & Drink
 
5.0
Firelake Grand is a real nice looking casino. Lots of table games, slots, restaurants, bars, etc. With all that said, there slots really suck. Very tight, and they never seem to update them, every time I go, its the same old crap. Even the little casinos in the area (including old Firelake) update to some the newer games. Their promotions also suck, compared to others in the area. Most places will give you match play (10 for 10, or 20 for 20), they offer you 10 for spending 20. That is some of the reasons why I will not go there to play, but possibly eat, or attend a concert.
BD
Comments (0) | Was this review helpful? 7 1
This place is NOT fun
(Updated: November 11, 2012)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
2.0
When you put in $100 you would think you could play a game machine all evening, especially at the Penny Archade. This place thinks you should pay for their hotel, their staff that stands around 'looking' busy, is unfriendly and then gobbles up every dime you have on you! Stengy tiny cups you can barely put a drop of coffee or pop in and then makes you feel like you didn't do enough for them while once in awhile some wild playing high roller hits jackpots upstairs. Ever think your little game machine is filing up the high roller's machines up stairs? You'd be right. They play you for a sucker except for "Gotta Have THREE Machines at a time" when she is there. She takes out $15,000 to $20,000 or more a day when she is there. Follow her, find out how she plays and you get it instead. This is a bad joke.
F
Comments (0) | Was this review helpful? 5 1
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