Cherokee Casino and Hotel - West Siloam Springs

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2.2 (21)
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21 reviews
 
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43%
Overall rating
 
2.2
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2.1(21)
Table Games
 
1.8(13)
Customer Service
 
2.4(21)
Player's Club
 
2.0(21)
Gaming Atmosphere
 
2.2(21)
Amenities or Hotel
 
2.8(18)
Food & Drink
 
2.2(21)
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21 results - showing 1 - 5
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Ordering
Horrible Staff!!!
(Updated: February 11, 2011)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Be very careful when going to Cherokee Casino in Siloam Springs. They will single you out if you look like you're winning. Even though we were surrounded by 200 other intoxicated players, we were handcuffed and thrown in jail without any sobriety tests. We've been going to this casino for years and have never been treated this way. After doing a little research, I found out that this happened to another customer who was staying at the hotel. In his case, he was having a hard time finding his room. A security officer rudely confronted him instead of offering to help, then called police officers to arrest him for public intoxication. I've also found this article from not too long ago:

http://robison.casinocitytimes.com/article/banned-for-taking-money-left-on-machines-59437

Even the police officer who booked us said that there were some funny things going on at this casino.
P
Comments (0) | Was this review helpful? 18 2
Not for me
(Updated: October 19, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
If I could rate 0 this would be better. Oklahoma casinos are self regulated and do not have to payout any % of take. Also, they are a sovereign State and you have limited rights while you are on their property.
JL
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F- in Customer Treatment!
(Updated: January 23, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I WAS a frequent visitor several years at this establishment. In the last 12 months alone I have gambled away thousands of dollars at the bare minimum at this one casino. Today, I was banned for a 24 hour period, humiliated and incredibly insulted by this casinos security staff. I had apparently broke a federal law by going to EMPTY machines that people had left change on (all under $1.00 most under 20 cents) and cashed them out trying to put them together to make a dollar or two to gamble back. I was ordered off the casino floor to a little room where I was detained for this "terrible" crime and punished. Give me a break Cherokee Casino-- was the couple a bucks you "lost" (though I was putting it back in your machines) worth losing a very loyal customer?? I will NEVER go to another Cherokee Casino as long as I live to gamble! I was so horribly embarrassed by something I had no idea was "wrong" - if I find a quarter on the way to the parking lot should I leave it to avoid arrest?
SS
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Enter at your own risk!
(Updated: November 01, 2014)
Overall rating
 
1.9
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
4.0
Food & Drink
 
1.0
Just light your money on fire and punch yourself in the groin and call it a day. Cherokee Casino Siloam Springs has to have the tightest slot machines that I have ever played. I think it is because there is no competition nearby and I hear it is much cheaper for them to pay the fines then to have legit slot machines. Every time a new slot machine comes in, it is set to the factory legal standards the first couple of weeks to lure people in and then they tighten it way up after the inspectors leave. The buffet use to be really good but whatever you do, never eat their late night buffet on the weekends because it is nasty! They are suppose to have a cook late night to make fresh eggs, but they are never to be found and the limited food they have out, has flies all over it and many of the items are as hard as a rock. Save your money and take a nice trip to Vegas instead of letting them steal all of your money and not care if you are having a good time at all. All they want is your money and they could care less about the customer.
BJ
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We used to win here
(Updated: March 08, 2015)
Overall rating
 
1.7
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
5.0
Food & Drink
 
1.0
Well we use to win . Not anymore, if you get ahead, get your money and run. I feel they do single you out if you win. Cause then you can't hit anything. Plus, when they tell you that you have won too much money to get comps after spending thousand there, really? Or that you have been over comped. if you use your card, you never win. Plus why use it when they don't ever invite you to their Stupid things?
BH
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