I hardly ever got to visit this casino because I lived quite a ways away, but when I moved to Lawton I was recommended by a friend to visit the casino. Me and a few of my friend decided to visit make an occasion of it and stay in the hotel after a night out at the casino. I have to say by far the best costumer service I've experienced anywhere!!! As soon as I walked in the door that greeted me very kindly and told me good luck. The table games were the first thing that caught my eye so me and my friend started our night out at the blackjack table. I had pretty good luck and so did most of my friends, but the one thing that stood out to me was the friendliness of the dealer. One of my friends is a very inexperienced card player but the dealer did everything he could to help her understand the rules and pays of the game. In the middle of playing cards we were caught off guard by the screaming coming from the craps table, apparently someone was doing very well. My friends and I decided to join in on the excitement and to no surprise the employees at the craps table were very friendly as well. After spending some time at the craps table we decided to try our luck out on the machines. Not but 2 minutes after sitting down at a row of machine one of my girls hit her very first jackpot!!! We were soon accompanied by a floor work and a security guard who were both very nice and congratulated my friend on her winnings. Soon we were greeted by a managers who was very nice and pleasant with all of us. The floor worker left to get the jackpot while the security guy kept us company and he was soooo funny!! After we were paid the floor worker and the security guard made sure if any of us needed anything and wished us good luck. The restaurant closed before we got a chance to eat but the snack bars food was alright and most of the workers were nice. We hopped back on the machines and soon after my machine has some sort of error. The same floor worker that paid our jackpot fixed my machine and she was so nice and she explained to us what had happened and wished us good luck again. My only complaint was that the drink servers were hard to find. I asked a floor worker if they could get my a drink and they said they would have to find a server and it took about 20 minutes to arrive. After that we went to our hotel rooms and any employee we saw on the way there was really nice. Great staff, casino, and hotel!
To all the others who have said, "Where is the payout" : I respect your opinions and thoughts though and thank you for posting them.. However, with gambling comes inherit risks of losing money. Having **high expectations** of winning all the time while you are in any casino -- spending thousands or just a few dollars-- is just not realistic. Gambling is exactly that.. .GAMBLING. I am sorry that you feel as though the payouts aren't what you had hoped for. Someday, we hope, all of our ships will come in. IMO, consideration should be given to the quality of the entire experience (not just the payouts).
Customer service at this little casino is a "A-B-C-D" thing (A)bove and (B)eyond the (C)all of (D)uty. All other casino gaming experiences should have this experiential aspect of hospitality. The upgraded facilities make it look like Las Vegas in Oklahoma and the entire experience has changed drastically in the last few years. The friendly service is awesome. The employees there make gaming fun...even when I'm losing my shirt! The TYPE of slots, the games, the Player's Club and all aspects are 5+ in my book. The food is excellent as the menu has expanded...and is amazing cuisine for a low price!! It keeps me there, rather than going across town to eat to come back and play more.
Have I won and lost at Casinos? Sure, you bet. Do I wish that the payouts were more... Absolutely...but I don't **expect** to win. Gambling is entertainment at best..with a hope that winnings exceed payout. But realistically, the HOUSE always wins.
This casino changed the customer gaming experience so dramatically in the last three years that the area can be proud of it -- now. Last year, this little Casino pumped $10 MILLION into the surrounding economy...as far as winners go they boast $465 million in payouts last year alone!! I've been in many places where the atmosphere is way beyond intolerable due to extreme smoke, drug dealings, ladies of the evening about the bar, etc...I would rather lose LOTS of money in this casino...than win BIG in a casino with those negative aspects lurking about.
Give it another shot folks...and being a betting sort... I bet your luck will change...if you just look at things alittle differently.
GREAT CASINO...keep it going. Hear they are building a hotel soon... and they can count me in as a guest!
I must say this casino is one of the best by far...I'm employed there so I'm there just about everyday. It’s just a blessing to be greeted with smiles everyday...we go to and beyond our ~eye hi good~ motto...i love these guys.
Also the payouts are well known throughout Oklahoma.
