JACK Cleveland Casino

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2.4 (32)
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32 reviews
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Overall rating
 
2.4
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2.4(32)
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2.0(25)
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2.6(32)
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2.1(32)
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2.8(32)
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2.5(19)
Food & Drink
 
2.3(32)
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32 results - showing 1 - 5
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Jack casino is Bad for Cleveland!!
(Updated: September 03, 2016)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
Number one concern is How is this Dive allowed to use all old Horseshoe Reviews??? Cause all the good reviews are pre Jack??? That should be illegal!! I will tell you I have been going to Horseshoe since it opened in Cleveland in 2012 til May when they left. That my friend is the ultimate experience in Casino Life you will Find none Better!! This place called the Jack is absolutely Horrible!!! I have been going since it opened in May with all there empty promises. There isn't even a book on any comps. Such as trips promised and all this glamorous stuff they promise. I have spent over 100 dollars a day cash here not counting the times I've been there and played a 1000 or even more days I've spent 300-500 playing multiple slots. I have not won much over 100 on 2 or three occasions. I am a k member since the beginning of this escapade with these people who say they are going to better our community!! I would like to start a boycott of this place!! If your reading this and have felt the same things at the Jack downtown Cleveland please Reply and let's get this operation out of our town!! There more abbesses with people trying to scam them all I read about this place is Bad!! I'm there everyday. I here the tone of the underpaid overworked employees I hear all the disgruntled players go in there on any given weekday and you will see the place is Dead. People know When the Gig is up!! If you do manage to win anything there. Please give the slot attendant atleast 5% of your winning as they don't get paid anything other than tips. I will not be returning to the Jack anytime soon unless it's with a group of protestors. Trying to force them out and bringing in some one New!! I could go on and on with all I've seen and pictures I have of the things that happen in there. If your a everyday player at Jack casino Cleveland!! YOU ALREADY KNOW!! CEASERS PLEASE COME BACK!!!! 
MJ
Comments (3) | Was this review helpful? 14 0
Had a Bad Experince Here
(Updated: July 10, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Upon arriving to the casino, we approach the casino security. I was with my girl friend who has a mild form of MS. They refused her entry accusing her of being intoxicated. When asking them why they thought she was intoxicated they simply said " Shes just way too intoxicated and she cant come in, maybe tomorrow". After looping around to the other door to see if we could talk to reasonable guards about our situation, they allowed us entry (clearly showing they have no consistency in identifying which guest should not be permitted). We asked an employee to talk to manager. Quickly he claimed to be one. We talk to Mike, the "managers" name, and he quickly put my girlfriend on the spot and accused her of being intoxicated. He put her on the spot to walk a line, when with her disability, under the stress she still managed to do so. False claiming she stumbled he threaten to call the police and told her to come into his custody. I tried to explain her condition and Mike would not listen. Worst experience of my life. Iv never been so embarrassed in my life. So unprofessional in dealing with customers. I am currently in the process of filing a lawsuit for not complying to the disabled.
UG
Comments (0) | Was this review helpful? 15 3
place has gone soooooo downhill
(Updated: August 30, 2016)
Overall rating
 
1.8
Slots
 
2.0
Table Games
 
2.0
Customer Service
 
3.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
When it was horseshoe I was a 7* star player for over 2 years.  Was treated fantastic.  Had VIP host, was taken on hosted trips, free play out the wazoo, comps at Mortons, Hyde Park, etc.  ok enough of my old life.  Since it has become JACK OMG has this place gotten awful.  A fraction of the comps even though they "preach" that points come so much faster.  The buffet is leaps and bounds worse than even a local Golden Corral or Ponderosa.  I see no VIP hosts anymore and I am guessing they have been "computered" out.  Atmosphere is awful and seems like nobody is winning on slots.  Not sure if they adjusted their payout % due to the name and Company change.  If and when Hard Rock gets tables this Casino will be done.  Don't know whose idea it was to get rid of the Horseshoe name and brand but whoever it was should have their head examined.  I just go to the out of town Caesars properties now.  
R
Comments (0) | Was this review helpful? 10 1
Worst Blackjack Experiences
(Updated: November 04, 2017)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I have gone to this casino about 15 times over the past two years and have failed to win money even a single time. I used to play blackjack at casinos across the country and have never seen odds at the tables as low as Jack Casino offers. I have won thousands at other casinos but not a single penny here. I will not return, and they should be investigated for offering odds Lower than state laws require. Plus, $10 and $15 minimum tables are too high. Vegas, Tulsa, Atlantic City, Indy, KC, and many other places all have $5 mins and some with $1 mins. This is insane. Their drink service is non existent and buffet is gross meaning in taste of food and cleanliness. Parking is super expensive, and the rewards program is that in name only. I’m just going to save money and fly to Vegas once a year or drive to the Hollywood Casino. I’m up over $3K there because the odds are fair. Sad that I can’t stay in Cleveland and have a fair shot. I don’t expect to win all the time, but statistically I cannot lose all the time either. Bye forever Jack! 
BP
Comments (0) | Was this review helpful? 7 0
Jack Casino Nothing But Jacked Slots.
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Don't waste your time and money. I've visited this place 5x and never won more than $10 measly dollars on any of the slots. The casino in Northfield is no better. You leave feeling like the owner's are extremely cheap and closed fisted, compared to the casinos in Columbus and Toledo. I'm never going to Jack Casino again. This place is simply awful.
C
Comments (0) | Was this review helpful? 6 0
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