From the laughable name to terrible attitudes of the d grade cocktail waitresses.. all the way down to the odd minimum bets.. I don't know where to begin to describe where this casino went wrong.. 1. Brings drinks.. That's easy.. 2. Don't get mad at me for drinking them fast... that's fun.. 3. Get a hotel.. Duh... 4. Possibly sprinkle a decent looking girl or 10 somewhere around the floor. 5. Drop the cocky attitude. This is westside of Columbus not hollyweird.. 6. Chill with the minimum bets.. We get it you spent too much on your giant hard to see projector and now are trying to make it back by over pricing your drinks and under delivering on the food portions. I was so stoked that Columbus had something cool for a change and come to find out they made an overpriced chucky cheese. 4 counts of weak sauce...
The casino at the moment has a lot going against it. First off the table game minimums are too high. The vast majority of times the tables are all either $25 or $50, with a $2000 max bet, and the $50 tables have been mostly empty. Especially the ones on the side of the casino opposite the garage, where dealers were standing bored at half the tables.
The few times they had $15 tables, they were all full with people waiting to sit. The one time I was able to play at a $15 table, they upped the minimum to $25 about 40 minutes later, which emptied the table. To make matters worse the dealers are very inexperienced. Players were constantly correcting the dealers, sometimes to let them know that the player busted. The dealers were also very slow, both in dealing and paying out. Better dealers, would mean faster players and should allow the minimums to be lower.
Next is video poker and slots. The variety seemed pretty good. I go to Vegas quite regularly, and didn't recognize many of the machines here. While the variety is high, the payouts looked to be very tight, I didn't see that many people hitting jackpots. The first week, the number of slot players was pretty high, but now with the exception of the poker machines you might see two players in each isle of 8 machines.
The players club is lame. I did the same amount of gambling over two weekends that I do on a typical 4 day trip to Vegas. In Vegas I would rack up at least half the points needed to get to the 2nd tier of the players club, while at Hollywood I am barely over 10%. At Vegas I would have already been comped $15, and have gotten at least two $25 or $50 free plays, but in Columbus I am sitting at around $0.83, and no free-play, part of this is because the machines stop detecting the player's card during play, which means if you aren't paying attention your bets stop being tracked until you remove and re-insert. The other part is because the points go up a lot slower.
Next is the food. The buffet looks nice, but the food quality has been inconsistent. The first week they kept running out of food, but at least the food was good. Later trips the food has declined, and a few items especially the ribs and Buffalo Wings on the weekend were lukewarm. The lunch price at $13.99 is about the same as casinos outside of Vegas, dinner at $19.99 Sun-Thursday is a bit high, and $24.99 Friday and Saturday is far too high.
The Take-2-Grill is not worth it. Prices weren't too bad, but the food was bland, and it took far too long to get your food. There was only 5 people waiting for food, and it took over 15 minutes to get my food.
Overall the casino would do well of replacing the current management with someone from Vegas, and temporarily moving some experienced dealers from other casinos to Columbus, and move the local dealers to other casinos, until the local dealers get more experience. A few novice dealers are tolerable, but not 80% or more.
Hopefully it improves, but if things stay the same, I'll head for the Casinos in Indiana or West Virginia, for a quick one day excursion, and wait until my Vegas vacations to gamble big.
Food and Drink are good, zero hotel or amenities in the direct area, high limit room was the size of a bathroom, had 30 minute wait at cashier at 5am, table games are crowded and non-welcoming they have them all put in by the exits like they were an after thought or something. Roulette had a $25 minimum with only $100 max bet???? which is ok but they would not let you play singles and had you betting $5 per number on the inside which is ridiculous and they were hand stacking the chips after each spin which really slows things down. I was lucky and hit a number inside with $5 on it, the dealer first shorted me $10 then paid me $30 too much when I told him he was shorting me. Remember this was at 2-5am on a Friday, the limit at the big 6 wheel was even $25 bucks and that is unheard of!
$25 min on tables games even at 4 am? come on, i know you just opened, but that's outta control ... this is columbus ohio not a vegas high roller room... variations in slots is nice, but does seem a little tight so far....food was excellent and the place does look amazing ..poker room was really nice and limits on those tables were as expected, but i still can't get over the $25 min on the table games. even craps was $25 with only 2x odds . blackjack $25 min a few $15 mins, but it was for stud games
Table games are outrageous! Let it Ride $15 a stack, that's $51 a hand if you play 3-card and bonus. I can play the same game at the Rising Star boat and Mountaineer for $21. I was there a week earlier (on a Friday) and played all day at $5-10. The pit boss had the gall to accuse me of being wrong saying it was never at that rate. Both times their rack never had any red chips. They would pay people off with white and tell us to be patient. Both visits it took forever to get the rack filled. In a half hour, three dealers in row had no idea how to deal or pay the game off. Rising Star patrons never had anything positive to say about the Hollywood riverboat. Since they hosted a WPT event, folks say it went to their head, and they could care less about the "average" player. In an interview with the Dispatch, the head honcho gave the same PC comments. "Our limits are based upon business demand". What's that mean? Oh, Columbus must be a haven for high rollers, rigggghhhtt! $25-50 blackjack minimums? Give me a break. If you have to work for a living and can't afford to visit casinos more than once a month, you won't find much affordable at the Hollywood. I'll stick to the Mountaineer. Those patrons don't have a lot of positive things to say about Columbus or Cleveland casinos, and visitor comments go a long way with me. Not to beat a dead horse, but WV caters to the average player too.
On a side light, we stopped on the way out at a slot or two. In five pulls I hit for $800, then on another for 300 more. Took the grand profit and walked out, probably never to return.