I can tell you that I'm often disappointed when I leave the casino but tonight took the cake! First of all, let me say that we frequent the place about 3x's a week since they opened and return so often because we like to gamble and there really isn't another option...other than Scioto Downs which doesn't have table games and is too far from our home. The customer service is horrible! I really try and stay away from any of the staff because if I interact with 2, one will be rude! I've never had a single night where I've had all pleasant interactions with the staff and like I said, I really try to avoid them!

We mainly play the slots because we've met some nice people who we enjoy playing with but the slot machine selection is terrible! There are really only a few decent games and the rest are just filler! I'm thinking they must come in some kind of package because I don't believe anyone would ever pick most of the games they have. The row of machines we usually play on have 4 machines and all but one have blown speakers and they've been blown for months! I won't say how much we spend but my husband and myself are both V.I.P.'s and the our losses from this week alone would more than cover the cost of the machines repair! A machine behind ours and one in front also have blown speakers and its very irritating to say the least! Most of the games have difficult to press buttons and they are also grimy like they rarely get wiped down.

Tonight, the ladies' room by the buffet had to be the grossest bathroom I've ever been in and I'm a sports fan and have had to endure many an outhouse. I won't try to describe the smell but I will tell you I couldn't stop gagging! The floor was nasty and the soap was empty and the towel dispenser was broken and only giving out tiny pieces of paper....but that's how they were all working!

On the way out we stopped at the Zen Noodle to get some food with our comp. I wanted the chicken with broccoli but I was told that I could only use cash for that item?!?! What's up with that?? Oh well, we ordered our regular dishes and were given a number to wait. We stood right by the counter and heard every number called. I saw our number up on the menu board so we moved to pick up our food. The manager totally ignored us and kept helping every other person until we finally had to call out that our number was up on the board. We ordered it "dine in" but ours was in a bag. We told her we didn't order carry out...And in a very nasty voice she says " when you don't come when we call your number, we thrown it in a bag!" What the heck? She never called our number! This was a manager too!

I'm so tired of the staff at this establishment! It's obvious that they aren't out to impress anyone because they have no competition! Friendly employees are few and far between! I guess I'm just used to how appreciative they are in Vegas that you are choosing their casino since there are so many other choices. They really don't have to be nice here because what do they care if I don't come back? They don't! But they don't have to be nasty! I have been yelled at far too many times and I'm not a glutton for punishment so I will just save my money for my next Vegas trip!