Review Detail

2.3 27
Beautiful casino, customer service lacking
(Updated: October 09, 2012)
Overall rating
 
4.2
Slots
 
5.0
Table Games
 
4.0
Customer Service
 
2.0
Player's Club
 
3.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
I'll start off by saying this casino is very very nice as far as looks and atmosphere go. A lot of glamour and tv's, food, ect. The one problem I did have is that there were about 25 blackjack tables open and every single one had a $25-$50 minimum, three card $45 minimum, roulette $25 minimum. If you are a casual table gambler this may not be the place for you, I know most casinos offer $10 games. Slot machines are great. Pit bosses and dealers are not so friendly. The are short with you and half the time won't even swipe your players card. I asked the pit boss if he swiped my card and he just walked away, I then asked the dealer who said he didn't know in a rude manner and then ignored me. I am in my mid 20's and look young, I was harassed to show my ID every 5 minutes even though I had a hand stamp, I can understand this to an extent but I have been to dozens of other casinos and never have this problem. The staff could be way more friendly and helpful. The players club is okay, takes a lot of points to get any real perks, as far as promotions there haven't really been any so far. Like I said the casino is beautiful and definitely worth checking out, make sure you brings at least $300-$400 if you are going to play table games.
CH
Was this review helpful? 11 3

Comments

Title