As far as I can tell the place is a good time I'm there everyday since a friend told me to go. The only hitch is at thistledown or the horseshoe you get treated better. I'm a rockstar reward holder and let me tell you that I spent over 500 there last night and I'm only showing 8 or nine points and I had 4 so no good in my opinion. Second, I went today and spent 50 dollars at least I think more like 70 to take part in the spin to win promotion and never came close to being rewarded a spin. There is something wrong with their system and should be adjusted. The staff on the other hand is excellent and are helpful and polite except don't call there and get transferred cause I received a voice message saying they weren't available and leave a message. I mean really? It's close to home but you can't turn your reward credits for cash or free play at the very least so that makes the other two casinos more appealing. I am not a wealthy man but budget recreation money towards gambling and it upsets me to think I'm being rewarded but really I'm getting bs I don't really want . The establishment is beautiful and the staff is excellent but the perks most places give are not there I'm considering cutting up my hall of fame card that who knows how much it cost to win that level player because I feel like they are not interested in keeping the regulars , no matter what they spend too happy.
This is a beautiful clean casino that was a delight to look at. The food in the buffet was average, mostly fried but tasty. Slot were very tight and variety not as great as I expected. Did not have a lot of the new machines. Had a large number of slots. I played favorites and won nothing, did not get a bonus on one of them. Very disappointed. Not sure if we will return when we visit Cleveland again.
The staff is excellent and the buffet is awesome there could be a better selection of rewards like trading for freeplay or less points to get the promotions because some of us are not rich and on a budget. The atmosphere is electric and it is a fun time every time I go. Thanks Northfield Hard Rock
Went there on April 7th, 2019 changeover to MGM from Hard Rock, more than half of machines not available, no selection, went to Center Bar, no dortmunder on tap, beers not what we liked. Ordered a Patty Melt, only ate two bites;, bread not grilled, onions not grilled, two minutes after we place order our food was brought, burgers were skinny tough, cooked early and left to dry out not freshly made like the Hard Rock did, what a disappointing day out! The workers didn't seem happy like before, the MGM is cutting corners, raising prices and the food is the worse. We will go the Jack casino and we will plan a trip to Cincinnati when the Hard Reopens their new casino, can't wait to eat at that Hard Rock café, real food, prepared when you order it! Some employees stated it will take time before everything is done better, but the MGM has been around for a long time, they should have taken more pride and made sure all employees knew what was expected of them. Could have worked on slots overnight when they aren't as many customers, we will not be back anytime soon!
I have played here quite a bit lately but I think I will start going elsewhere. I believe the games are too tight doesn't seem to make me want to come back. A lot of the games I use my players card and it won't even take it. And I don't get hardly any points for all the money I spend.
