Hard Rock Casino Cincinnati

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2.2 (23)
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9 reviews with 1 stars
23 reviews
 
4%
 
9%
 
26%
 
22%
 
39%
Overall rating
 
2.2
Slots
 
1.7(23)
Table Games
 
2.1(18)
Customer Service
 
2.2(23)
Player's Club
 
2.1(23)
Gaming Atmosphere
 
2.2(23)
Amenities or Hotel
 
2.2(13)
Food & Drink
 
2.6(23)
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9 results - showing 1 - 5
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Ordering
Horrible Experience
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
2.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
Lastnight me and friend were gambling in the smoking area when we came to the floor where the table games are we watched our friend play roulette as the football game was on kc vs buffalo around 8:34 we were approached by a very rude disrespectful white pit boss by the name of johnathon as he disrespectfully asked me and my friend why are we standing here as we’re clearly watching the game we replied we’re watching the game like everybody else he says why y’all just standing there is y’all broke very rude not knowing I had just won on the roulette machine and we don’t like the tables as much anymore due to the rude staff we both reported this incident but other staff told me and my friend nothing will be done because this establishment only wants the money racist behavior has be seen for years I’m treated great at Hollywood and rising star hardrock needs to fire all racist staff and they need to drug test they’re dealers too.
BH
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STAY AWAY!!!!
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
You cannot win here. I swear this place is rigged. Blackjack dealer seems 90 percent of the time to have the best cards. Roulette tables will hit anywhere from 6-12 times on same color and then turn right around and do it again. I promise when you double down on a bet 99 percent of the time you will lose. I’ve been to Vegas and I’ve never seen a color land that many times in a row and that often. I’m convinced they do it long enough to clean you out and you can’t double down long enough to get back even or close to even. STAY FAR FAR AWAY! And it’s like this every time I’ve been there.
JA
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Bias stff
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
Dealers confrontational. Argue when you’ve won money.

Security confrontational for talking to female worker. All around 0/10 Experience. Save your money for Hollywood. Someone please prove me wrong
GB
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Falsely Accused
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
1.0
Food & Drink
 
1.0
I visited Hard Rock Casino downtown Cincinnati, I was there enjoying my time, as I do once in a while, when I was approached by what appeared to be floor security stating that they have me on camera taking someone’s voucher for $77. All of the machines that I played this night 12/10/2021 had zero balance when I approached them. I never took anyones money, but was targeted to pay the money back, after I asked what they wanted me to do. I felt horrible that I was targeted, accused, and made to pay back money I didn’t steal without full investigation of circumstances. I’ve never had this problem before, and I’m the most honest person. I feel that I didn’t deserve this treatment, and should’ve at least been able to view that tape myself instead of being falsely accused!!! After speaking with management by phone(even worse situation)on 12/13/21; she stated she would look into the situation further; calls me back to insult me with saying I admitted to taking someone’s voucher. I NEVER said that to anyone!!! NEVER admitted that because it wasn’t true!!! I never had a full conversation with security for them to say I said that!!! They just straight up accused me with no chance to defend myself!! They’re LIARS!! This was BS, and if you ever visit this property be on guard, because they will falsely accuse you, state that they have you on camera and make you pay back money that was yours to begin with!!! The worst experience of my LIFE!!! NEVER AGAIN will I spend my hard earned money in this negative space!!!!
TR
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Midwest
Overall rating
 
1.2
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
2.0
Almost all Midwest casino become crappy since 2011. The new younger , inexperience and greedy CEOs managed to control both the Ohio control commission agency as well as to limit a below 80% payback rate for all machines. It supposed to be 95%! They do this illegally and They do not care at all with all of these negative comments because our poor people are hopeless and keep coming back to get rubbed. Hopefully new generation will be more wise...
B
Comments (1) | Was this review helpful? 7 2
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