Spirit Lake Casino & Resort

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2.4 (18)
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18 reviews

 
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(9)
Overall rating 
 
2.4
Slots 
 
2.1  (18)
Table Games 
 
2.3  (13)
Customer Service 
 
2.5  (18)
Player's Club 
 
2.1  (18)
Gaming Atmosphere 
 
2.5  (18)
Amenities or Hotel 
 
2.4  (14)
Food & Drink 
 
2.7  (18)
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18 results - showing 1 - 5
1 2 3 4
Ordering
Not happy
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
4.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0
Have been going to spirit lake casino since it opened. It use to be a good place where you could win sometimes. Was just there again tonight. I actually got into a bonus round on a machine. I got 72 free spins at a buck an a quarter. I ended up with 41 bucks. Not good if you do the math. Most of the time my wife and I just donate and go home. I hear some people actually win there, but then I don't know how much they spend. If you're looking for a good place to go an have fun, I doubt this is the place. Most folks leave pissed!! need I say more?? Oh, and my wife has written the attorney general about the machines being so tight, but never heard a word back.I guess the gaming commission is busy doing other stuff!
J
Comments (0) | Was this review helpful to you? 11 0
Can't win anything
Overall rating 
 
1.4
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
Slot machines are tight! Very tight! If you expect to win something, don't go here.

Customer service is so so. Most of the time it's horrible. Don't waste your money or your time. Go somewhere else.
K
Comments (0) | Was this review helpful to you? 11 0
THIS IS A MUST READ REVIEW !
(Updated: October 14, 2014)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
This casino and ALL other casinos have the ability to control the slot machines from the back room. It is no wonder why you can never win. The best thing to do is just do not go back. Let them figure out where they are going to get the money to pay the bills. Show the casino that YOU can control the slot machines even better than they can. NOTHING going in to the slot machines = NOTHING coming out. They have ruined this business so bad by screwing over regular customers. I know ALOT of people that were regular customers here that will never go back. Simply because you can NEVER win anything. Yes, I know it is supposed to be gambling but, COME ON! The slot machines operate on a Linux operating system which is controlled by a central computer in the back room. They can change the payout on one or all of the slot machines in a matter of seconds with the click of a mouse. In fact, here is a link to a New York Times article for all of those non believers. http://www.nytimes.com/2006/04/12/technology/12casino.html?pagewanted=all Just copy and paste that link in to your google search bar and you will find the article. About the ONLY good things about this casino is the food and meeting good friends there to visit . IF you gamble, put in a $20.00 dollar bill and when it is gone leave. NEVER have I ever saw ANY business treat their regular customers like pure CRAP. And you think people are going to continue to return ? WAKE UP ! It is apparent that people are getting tired of this place. The people working in check cashing are sitting playing games and reading books because they have no customers to wait on. They used to be so busy in the check cashing area that they always had a line of people. And in the so called " High Stakes Room" it is so quiet that you could hear a sparrow fart. Most of the employees are great people here. It is the management that is in need of a major overhaul. Until that happens , I am never going back here. All it is here is a bunch of thieves preying on senior citizens and ripping off their money. Consider what I have stated in this review before you ever visit this casino or any other casino in the United States. They have had the technology to control the slot machines from the back room since 2006 and are not bashful about doing so. There you have all been schooled ! Use your education wisely !
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CG
Comments (0) | Was this review helpful to you? 13 4
DONT WASTE YOUR MONEY !!!!
Overall rating 
 
1.2
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
2.0


This place controls the slot machines from a central computer in the back, do not go and expect to win. Go to shooting star casino instead it is WAY better.



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E
Comments (0) | Was this review helpful to you? 12 3
Tight machines
(Updated: September 21, 2011)
Overall rating 
 
1.0
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
Tight machines......tight machines.............did I say tight? Please.........if you want to win, don't go here. Too much road construction! Plus they are trying to pay for their new grocery store which I've heard is a flop too. $3 million? Yeah they give away money....to the same people every time. What a joke!!! I say no....no...no to this casino.
J
Comments (0) | Was this review helpful to you? 9 1
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