This place has gone downhill since its opening. Customer service is non-existent. Players Club points are not good for anything except food. Machine card readers don't work half the time during give-a-ways so they don't actually end up giving out the prizes. Free play coupons are pathetically low.....$20 per week is the top level coupon. If you do happen to win, you are followed to the cashier cage by employees waiting for a "tip".
The food at the bar is good, the buffet has eatable food but nothing outstanding. The cashiers are nice and polite. The bartender's, Joe, John, Dawn and Kathy are good at what they do but when it's busy do not have enough help. Jeff Gural, the owner has been there before and is not very friendly and acts like he's too rich for his brain to handle. A guy who walks around in a suit name Jarrod has no social skills. The cocktail waitresses take about 10 minutes to get a drink but they are nice girls. Now that they have an established business this casino does not care about the regulars who kept it going in the beginning!
