This place has gone downhill since its opening. Customer service is non-existent. Players Club points are not good for anything except food. Machine card readers don't work half the time during give-a-ways so they don't actually end up giving out the prizes. Free play coupons are pathetically low.....$20 per week is the top level coupon. If you do happen to win, you are followed to the cashier cage by employees waiting for a "tip".
The food at the bar is good, the buffet has eatable food but nothing outstanding. The cashiers are nice and polite. The bartender's, Joe, John, Dawn and Kathy are good at what they do but when it's busy do not have enough help. Jeff Gural, the owner has been there before and is not very friendly and acts like he's too rich for his brain to handle. A guy who walks around in a suit name Jarrod has no social skills. The cocktail waitresses take about 10 minutes to get a drink but they are nice girls. Now that they have an established business this casino does not care about the regulars who kept it going in the beginning!
One of the tightest casinos I have ever played in. But what would you expect from New York state? They always take the largest percentage of everything from it's people and businesses. Too much bad management. I am not sure it will survive the long term with its competition from neighboring states and indian casinos.
We have been going to this casino for a little over a year now. (It is the closest one to where we live.) Although it is "fun and exciting," the food is decent and MOST of the staff are friendly, (with the exception of a few Buffet workers who saw fit to laugh and make jokes at our expense) we have been quite disappointed with how much money we have lost there. The machines are very tight, indeed! You have to spend a lot in order to win a little. Even when you play the maximum bet, the payout is very low most of the time. Also, we found out that our favorite breakfast spot (Coasters) has recently stopped serving breakfast and that Owego Soft-Serve has taken its place. NO COMPARISON! Coasters served quality food at a great price... OSS serves very low-quality food at a ridiculous price. We have spent a lot of time and money here and although it IS fun, we are getting more and more discouraged and ready to call it a day and take our business elsewhere. :(
