Review Detail

2.0 3
New York 4635
Our City deserves better
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
1.0
Food & Drink
 
3.0
My wife decided to try the buffalo casino instead of the falls for a night out. She placed some money in a machine on the bar and played about 10 games before pulling her ticket, She proceeded to another machine played a few games and noticed she had won $300 bucks. She called me up as I was in another part of the casino to let me know of her luck. The out come of her so-called winnings was someone leaving the machine without drawing their money. Although stupid on their part, I could understand it because it is a bar and both parties drink. About an hour later I noticed 2 men in suits and a little stocky buffalo police officer talking to my wife at a machine. They openly threated her with arrest requesting $300 dollars. They ask for proof but refused show theirs, the police officer would only show his badge, I believe it was 241 . They requested the small ticket I had in hand and all my wife's cash in hand. They did not even have the class to escort us away from the heart of the casino and seemed to thrive on the seen. We left the casino without paying the remainder of the balance which was $200 and proceed to the Niagara Casino to pay the balance off, I could not deal with the Incompetency the City of Buffalo is blessed with. I paid the bill off and turned in my card with a voluntary termination, These casinos are in the Heart of our cities and reflect what kind of people we are. We deserve better 
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