Batavia Downs Gaming & Hotel

Batavia Downs Gaming & Hotel

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2.5 (13)
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User reviews

13 reviews
 
8%
 
8%
 
31%
 
31%
 
23%
Overall rating
 
2.5
Slots
 
2.9(13)
Table Games
 
1.5(6)
Customer Service
 
2.7(13)
Player's Club
 
2.7(13)
Gaming Atmosphere
 
2.2(13)
Amenities or Hotel
 
2.5(10)
Food & Drink
 
2.9(13)
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Ratings
Slots
Table Games
Customer Service
Player's Club
Gaming Atmosphere
Amenities or Hotel
Food & Drink
Comments
13 results - showing 11 - 13
1 2 3
Ordering
lots of free play but machines are tight
(Updated: May 03, 2017)
Overall rating
 
3.0
Slots
 
4.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
2.0
Amenities or Hotel
 
5.0
Food & Drink
 
5.0
Drinks cost to much, not any perks unless you win Jackpot. Poor management, Nice and clean, good food but management at players desk are rude . Will never set foot in there boring. Will go to Delargo or Tiogo and Niagra. State casino like finger lakes and batavia are the thing of the past. 
WS
Comments (2) | Was this review helpful? 0 4
Bad customer service
Overall rating
 
2.0
Slots
 
3.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
I approached customer service for a new players card, would not update my address because it was not on my licence, I have been a customer for many years, then I informed him of a Bum, smelling & following me around mumbling, watching him approach other players. I was so uncomfortable, I left the area. I pointed him out. Was told, We’ll keep a eye on him. The attitude of this young person I dealt with was disgraceful, disrespectful and extreamly rude! Not appropriate customer service.Very Unhappy with this treatment after so many years .
B
Comments (0) | Was this review helpful? 0 1
good service
(Updated: November 20, 2017)
Overall rating
 
4.3
Slots
 
5.0
Table Games
 
N/A
Customer Service
 
5.0
Player's Club
 
3.0
Gaming Atmosphere
 
5.0
Amenities or Hotel
 
3.0
Food & Drink
 
5.0
very good employee service. 
R
Comments (0) | Was this review helpful? 0 0
13 results - showing 11 - 13
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