I am a "diamond player" at Batavia but will now take my gaming to another Racino that treats their patrons with respect. Batavia has treated me like crap for the last time. I have over 600 food comp dollars which they now have decided I can not use to take my food home...I go to play and enjoyed bringing something to eat home with me rather than stopping to eat, thus losing my very popular Upper-hand poker machine, since they only have 4 of them left.

I called a "bigwig" to voice my concerns and I found him rude.

The free play money they send me in the mail is now only good at certain times of the day (after 3PM and on Saturday)that are not convenient to my schedule...I could go on and on about the rude people who work there, the dirty conditions of both the gaming floor and the restrooms, but why bother since they have disrespected me as a patron for the last time!