A rating of less than five stars does not do justice. We traveled the country for twelve years from coast to coast in a motorhome stopping at more casinos than we can count. This is the best.
We come every month and its just going downhill fast. Lots problems. The door wouldn't open to balcony n maintenance guy says pull up handle, lean shoulder against glass n jiggle handle. Seriously! Phone didn't work, called on that. There pillows n mattresses use to be so comfortable, now hard as rock, bring ur own pillow! Housekeeping says new pillows...had chunks of foam inside! Don't eat in bar in casino, hamburgers taste like dog meat n forget about tap house...hostess is busy eating at podium then waiters do not appear. Buffet has been the exact same for 20 yrs, dried up. Odds on slots are beyond horrible! Go to another hotel n eat in town. Aside from the outside beauty of inn mtn gods, there's nothing good. After so many years going every month, enuf is enuf.
I have been here for 3 nights and have no hot water in the bathroom. Have complained with customer service 3 times with no results. This place is worse than the $8 motel down the street.
I received a promo offer in the mail. Upon check in, my reservations were not correct but they did work with me to make it right. I got a standard room which was ok since it was a big discount promo. The a/c did not work and it was 77 degrees on the room all night which made it difficult to sleep. We did report it and maintenance came to check but said nothing could be done about it. They didn't even have a fan to put in the room and we were in a standard room so the Windows wouldn't even open for a breeze. This was my first time staying and I wasn't real impressed. The hotell is over rated unless they just gave me bad room since I had a promotion discount for it. The pool is nice. I did enjoy that.
I have always loved this casino. We would go out of our way for a visit. The buffet used to be one of the best in all the casinos we visit. Now, not so much. They have remodeled the buffet area and made some changes in the buffet. Food has very little variety, most was tasteless, I was really surprised. We went to the seafood buffet which used to be great. All they had for seafood was crab and shrimp. Not worth it. Slot here have always been tight but now are worse. They have added a lot of new machines but no one was winning. I am so disappointed in this casino and probably will not go out of my way again to visit.
