We are so disappointed in the check in process. My whole family decided to take a weekend getaway to BT. We arrived with a reservation for three rooms. One of the room supposed to be a suit with 2 bedrooms. We dealt with John Rosar after what I felt like a long time to check in John seemed confused. He was not paying attention to our needs. He kept saying we have reservation for 4 rooms not 3. He finally got it. We also told him we will check in in two rooms now and the third tomorrow. That's how we booked it over the phone. We also explained one of the room is the suit with two bedroom for tonight. We went to the room and found out that he gave us a single room at the suit price on top of that. When I brought it to his attention a mistake has been made. He bacame defensive, rude and unwilling to fix it. He made us very upset and we told him we want to speak to a manger he said he was the manager. We found out the manager is him it's Lisa Vigil. When we told him we want to speak to Lisa, he said she's not here and we need to come back and see her on Monday in a rude manner. We finaly told him that we going to post a bad experience review, his response " that sounds good" we will never recommend this place or ever come back again.