Review Detail
1.9 7TOP 5 ALL TIME WORST!
(Updated: July 19, 2014)
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
RUN, do not walk, away from this facility! Outside temp was 97, temp in room when we arrived was at least 85. Cooling system could not get it cooled down. TV did not work correctly. Light burned out in bathroom, could not shower. After 3 personal visits to the front desk, no maintenance man, so insisted on a new room. It was even worse. Live moth in the closet area. It also never cooled down adequately. When we awoke the next morning, no water pressure so could not shower. Commode toilet tank did not refill after use, so had to pour water from cooler into the tank to get a flush. The room was filthy, towels threadbare, and no Wi-Fi (had to go to the Atrium in the main level to get internet service.
The personnel were totally disinterested in our issues. Bartender was more intent on monitoring his electronic device than serving the public. Likewise at the front desk. Tiles loose or missing from the elevator floor; ashtrays overflowing, floors filthy. We decided to eat at the (pricey) steak house with the hopes of getting a decent meal. We were only the second customers in after it opened at 5:00 p.m., and the floor was littered with crumbs and other filth; obviously it had not been vacuumed from the previous night (or who knows how long). The waitress (Mercedes) tried her best to put on a good face in a ridiculous situation. The first two bottles of wine featured on the "new wine list" were unavailable. The spinach salad with warm dressing could not be ordered because they were "out of the dressing."
This hotel has the filthiest facilities and the most apathetic/obnoxious help I have ever experienced in my 20 years as a "road warrior." They should be reported to the health department. I cannot warn off potential customers strongly enough.
Oh, yes, after registering the problems with the front desk, they offered us a 30% discount for our "inconvenience". Talk about adding insult to injury ..... I tried multiple times to talk personally to the manager (Shift Supervisor, actually, since the Manager was "on vacation"), but immediately went to voice mail every time. This place should be shut down.
The personnel were totally disinterested in our issues. Bartender was more intent on monitoring his electronic device than serving the public. Likewise at the front desk. Tiles loose or missing from the elevator floor; ashtrays overflowing, floors filthy. We decided to eat at the (pricey) steak house with the hopes of getting a decent meal. We were only the second customers in after it opened at 5:00 p.m., and the floor was littered with crumbs and other filth; obviously it had not been vacuumed from the previous night (or who knows how long). The waitress (Mercedes) tried her best to put on a good face in a ridiculous situation. The first two bottles of wine featured on the "new wine list" were unavailable. The spinach salad with warm dressing could not be ordered because they were "out of the dressing."
This hotel has the filthiest facilities and the most apathetic/obnoxious help I have ever experienced in my 20 years as a "road warrior." They should be reported to the health department. I cannot warn off potential customers strongly enough.
Oh, yes, after registering the problems with the front desk, they offered us a 30% discount for our "inconvenience". Talk about adding insult to injury ..... I tried multiple times to talk personally to the manager (Shift Supervisor, actually, since the Manager was "on vacation"), but immediately went to voice mail every time. This place should be shut down.
MH
Michael Hartman