Review Detail
2.3 18Terrible Customer Service
Overall rating
1.0
Slots
1.0
Table Games
1.0
Customer Service
1.0
Player's Club
1.0
Gaming Atmosphere
1.0
Amenities or Hotel
1.0
Food & Drink
1.0
Terrible customer service. Security kicked out a member of my party for talking with another patron who was intoxicated. Submitted a letter about the issue months ago via 'contact us' link on website with no response. Sent a follow-up last month with previous letter attached, still no response. Unrelated to this issue, but River City has a history of not responding to my emails. I use to have a casino host who did not respond to emails.
M
Mike