Isle of Capri Casino - Kansas City

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1.6 (11)
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3 reviews with 2 stars

11 reviews

5 stars
 
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4 stars
 
(0)
 
(2)
 
(3)
 
(6)
Overall rating 
 
1.6
Slots 
 
1.7  (11)
Table Games 
 
1.9  (9)
Customer Service 
 
1.6  (11)
Player's Club 
 
2.0  (11)
Gaming Atmosphere 
 
1.5  (11)
Amenities or Hotel 
 
1.1  (9)
Food & Drink 
 
1.6  (11)
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3 results - showing 1 - 3
Ordering
Buffet
(Updated: February 10, 2017)
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
1.0
Player's Club 
 
5.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
This place is reliably inconsistent. The charges to eat here are simply ridiculous. Who charges adult prices for a 22 month old? They appear to change the prices to suit the mood of the day or whomever is at the cash register. These people don't seem to have any idea what customer service is. Secondly, the food at the newly remodeled buffet started out great but rapidly began to go down hill. It's not even worth coming to using comps or free buffet coupons. Sadly, this used to be a place I enjoyed.
JM
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Don't play dice at Isle of Capri KC
(Updated: December 14, 2015)
Overall rating 
 
1.7
Slots 
 
2.0
Table Games 
 
1.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
2.0
I am new to playing dice game and was betting and winning and others were betting and winning. Then the staff at the table changed and a lady named Dee started cancelling my bets. I called a two dollar bet on an eleven and she said no bet then the guy rolled the dice and rolled an eleven. I should have won, but for some reason they wouldn't take my bet. I then called a bet on a twelve and the guy rolling the dice rolled a twelve, but Dee had called no bet. My bets were called before the roll of the dice and I had played earlier and all was fine, but the table manager let Dee get away with cancelling my bets, so I and other left. Very poor representation of the staff and customer service. Don't go there!
W
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Don't waste your time
Overall rating 
 
2.0
Slots 
 
4.0
Table Games 
 
3.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0


There's a reason they call this place the 'Pile of Debris' around Kansas City.



Old, worn down, no hotel, poor access, small: it's KC's lower income casino. The atmosphere is dated, hard to find a good table, very small.

M
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