Hollywood Casino St. Louis

Hollywood Casino St. Louis

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2.4 (24)
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24 reviews
5 stars
 
0%
 
8%
 
46%
 
25%
 
21%
Overall rating
 
2.4
Slots
 
2.6(24)
Table Games
 
1.5(21)
Customer Service
 
2.7(24)
Player's Club
 
2.5(24)
Gaming Atmosphere
 
2.4(24)
Amenities or Hotel
 
2.3(21)
Food & Drink
 
2.9(24)
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Amenities or Hotel
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24 results - showing 1 - 5
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Ordering
Beyond disappointing
(Updated: January 13, 2015)
Overall rating
 
1.4
Slots
 
1.0
Table Games
 
N/A
Customer Service
 
2.0
Player's Club
 
2.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I was a regular at Harrah's and was a Seven Stars level in their Total Rewards program. I decided to try Hollywood Casino St. Louis last night and should have gone with my first instinct of walking out as soon as I walked in. The atmosphere was cold and uninviting. The decor when you first walk in looks like they were trying for Las Vegas glitz and ended up with nouveau riche bad taste. The employees walking around the casino floor all looked depressed or unhappy. I was there for almost 2 hours before I even saw a waitress who was actually the only person who I thought gave me a real smile. I was playing $1 slots ($3/pull). In 2 hours I lost $900. Now, I'm not one who thinks I'm not going to lose my money eventually, but my experience in this depressing atmosphere was definitely not worth $450 an hour. No one around me was doing any better. It was bad enough that I feel cheated. I won't be back unless I hear they've made major changes and I certainly won't recommend this casino to anyone. It's too bad, because when Harrah's was running it I really enjoyed the place and the people. I'll miss it.
G
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Great Food and Casino Fun
(Updated: September 12, 2016)
Overall rating
 
3.9
Slots
 
4.0
Table Games
 
3.0
Customer Service
 
5.0
Player's Club
 
4.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
5.0
Wife and I ate at the Final Cut Steakhouse with friends our last trip through.Steaks were very good and service excellent. Stick with the one dollar slots. Penny slots and table games not so much. Hit a jackpot on one dollar slots but nothing on the penny slots.
PM
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Need to really work on their comps, and attitude
(Updated: May 09, 2016)
Overall rating
 
1.6
Slots
 
2.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
3.0
I recently started going to Hollywood! The first time was pretty good won maybe $20. Next few not so good! Lost $80 next time lost like $400, next time lost like $600, then lost another 200! Second time I went in there they were very nice and gave me some meal comps, and like $25 free slot play! Then after losing several hundred dollars several times in a row,($380 the last time I went in) they refuse any comps!!! On my card there is $6.80 in comps built up after couple grand in losses, and cant even be used as slot play!!!! Also a burger is like $10 so $6.80 is not even enough to eat!!! Thanks Hollywood, but no thanks!!! Next time maybe I try Alton Belle??? The one guy at the desk where u get your card was helpful the one time I have seen him, but besides that most employees are very dull!!! Lifeless casino!!! Ameristar is way better, but I like to have more than one choice, which really Hollywood? You could have had my business! But chose to be rude, and cold instead. Hope it was worth the at least two or three hundred, sometimes 6-8 per week I would have continued dropping, had you given any kind of comps at all
A
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Not up to standard
(Updated: November 21, 2012)
Overall rating
 
1.0
Slots
 
1.0
Table Games
 
1.0
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
1.0
Amenities or Hotel
 
N/A
Food & Drink
 
1.0
I've been a long time fan of Hollywood Casinos. The Tunica facility is far the best. Aurora was good once during the first couple years of their operation but success ruined the generosity of their comps.

I had high hopes for their take over of the St.Louis casino from Harrah's. So far I am underwhelmed. I was there on the first weekend and they definitely did not have their act together. The meager $3 free slot play comp did not work. The cashier cage near the table games was not open--only the cashier in the slot only section would redeem chips (and of course no chips were used in the slot area). No $5 tables were available, so we left and went to Ameristar. Very sad showing. I'll try one more time, giving them the benefit of just starting up. I do not hold out much hope.

DG
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Customer Service buffet
Overall rating
 
2.3
Slots
 
3.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
1.0
Gaming Atmosphere
 
3.0
Amenities or Hotel
 
3.0
Food & Drink
 
3.0
Hollywood needs to train John in the buffet. First he told me and my handicap could not sit at a four person table because we were only 2 people.I wanted to sit there because it was a end table .He put us in the middle where it very hard for her to get out.The to make matters even worse when they did put people at that table they were none handicap and only 2 people.The buffet was very slow when we were in there. His attitude was you will sit were I tell you are leave my casino.....
JK
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