I tried twice to call for an RV Park reservation. The first try I dialed 0 as instructed and waited for the phone to be answered - and waited and waited and waited until I gave up. Tried again an hour later and got an operator who passed me on to information about the RV Park. I died on hold and gave up. I'll stay somewhere else.
When i first started going to Hollywood everything was real nice in 2002. in the past year everything has gone downhill.
The clerks on the first desk are very rude, i've been there almost monthly this past year so this isn't an isolated incident. The last trip i was on 8-21-09 i arrived around. 3:30, bought in suitcases and was told my room wasn't clean, but would go ahead and register me, ask what to do with luggage, this was my problem and the cleaning crew has until 6:00 pm to have room ready, but i could keep checking back.
We take luggage back to car. i check every 20 minutes and finally given a room, we get unpacked (planned to stay 3 nights) ready to go to casino and get call from front desk told we have to move because the carpet is wet. Told person it would take me about 10 min to get repacked. Waited and no one came, called the front was told no one would be coming to move me, i had to come back to the front and get keys for the different room.
When i got to front they acted at first like they didn't know why i was asking to be moved i told her not my request, they told me i couldnt stay in that room with wet carpet. This was such a waste of my time and not my fault.
If the cleaning crew has until 6 to get rooms ready why is checkin 4 pm? After all this someone calls my room and wakes my husband after 10 pm asking if room ok. He plays the slots some, but has a bad back and old neck injury he goes to bed early, he only comes to bring me i usually play all night. You can check how much i play and spend.
The trip before this i had to wait for room, but the only problem i had was with this girl wendy which two previous trips i have ask to make sure i get a room with the big chair and stool due to husband medical problems, he can't stay in bed the whole time. i was told there was no way for her to know what was in a room.
On one trip dealing with her we got room with no chair only the desk type, i came back to front and ask if we could change rooms, we had to take luggage back to car and checking back with front for information from house keeping on a room with a big chair, which took until almost 6 pm.
Any questions you have to the front desk if this isn't their job they don't know where to direct for an answer.? I don't believe this they just are rude. They should go through customer service training. They will not look at the person they are talking with.
The trip we were on 8-21-09 we were kept awake by someone's dog which barked all night. we ask about the hotel allowing animals and were told we are pet friendly, what about people friendly? We can't stay in rooms where dogs have been due to health reasons, are you going to pay medical bills?
I had to go to doctor on return home due this. if you are allowing the dogs to stay, there needs to be a list of rooms which arer people friendly, kept free of dogs.
I like dogs, but can't share a room with dogs. i could go on and on, you need more people working the floor, or change the machines to pay under $1,200 jackpot without having to sit 30 minutes to wait on someone to bring the money.
I have visited this casino several nights monthly since it opened over 16 years ago, I have never been anywhere that had the family-[like service as you get at the Hollywood. Doesn't take but a few trips and everyone starts calling you by name, including the maids emptying ashtrays in the casino. Most go out of the way to speak. The buffet is on line with most other casino buffets. Everything isn't always great, but I've never been that I couldn't find ample good food. You are going as a tester of food, as if you were home you wouldn't have 10 meats on your menu. If you go to eat at prime times, the food will be fresher than if you go at 1 A.M. Sounds like to me those complaining just like to complain. I've never seen bums occupying bar stools day and night. You play, or you pay. And if you sip on 1 bottle a beer every 2 hours, you are asked to let players have your seat. If you have to wait 30 minutes to get paid of on a $5000 jackpot, my God, be happy! It just shows they are busy paying others off as well. You cannot go wrong at this casino. If you have a problem and management doesn't work it out to your satisfaction, you are not at the Hollywood in Tunica,
I liked this little place. It reminded me of the smaller casinos in Vegas years ago before eveything needed to be so grand and opulently overwhelming. There were ? plenty of themed photos and hanging decorations, as well as cases that collected bits of various movies. Some of the cars from famous movies were there, including one from Back to the Future. They let me photograph any of this, but the shots did not come out too well.
I am not the best to evalutate the gamblling because I play only live limit poker, but their $3-$6 game is my favorite limit game. Perhaps I was there on a good night,but all up the Mississippi on my 21 day trip I found myself stuck in poker games where players dwindled away. At Hollywood the table was full of a mixture of young college kids and older players and the atmosphere was of a party. The girls ordered sex on the beach and then teased all of us older men into having sex on the beach with them.
I made money. The players would pay my better cards by staying with second best hands. The drink service was friendly and fast and the floor people and dealers were very easy and personable.
I was sorry not to have tried to stay there when I saw the little indoor pool and how it too was decorated and interesting. It was too cold to swim outside in March, but at the Hollywood I'd have had a good swim in the indoor pool.
I did not eat the buffet, but I did enjoy the selections in the little diner. Outside that diner each morning I could set up my computer and get free wi-fi on little metal tables.
Tunica casinos are spread out, but this casino is near Sam's Town and? Resorts so there is a cluster of three.