It is very bad when the locals say dont go to Harrahs! Taxi drivers, waitresses people already playing,Gives the worse payouts for slots of any casino. The hotel was as good as any other casino I have been to and the restaurant is a 5 star.But I go to casinos to play.I will not go back to Harrah's Gulfcoast again,The tips found in the casino guide gives better alternatives
Harrah's should be ashamed of this place. We are Harrah's Diamond members and normally love their properties. Not this place. The front desk staff was incompetent to say the least. Totally screwed up our reservations and when we said we would just move to another Hotel they could have cared less. We were treated so badly that we actually went to another property where we had no history and paid full off the rack room rates. It has been ten years sine we have had to pay for a room at a casino.
After the misery at check in I came back the next day to try the casino and keep my Harrah's points going. The dealers were friendly and seemed to care. the casino is very small with limited number of Table games and limited slots also. Not impressed at all. Harrah's should tear this place down and start over or at lest train them how to treat their customers.
The rooms (we were in there for 20 minutes) while they tried to fix our reservation since they sent us to non connecting rooms even thought the desk clerk said yes they connect when we checked in and had all our luggage brought up. To say the least are old and musty smelling. not even a desk or work area to set u a lap top.
Stay away from this place. We found there are many better places in Biloxi to go. Stay here as a last resort.
While I know Katrina was a terrible setback for this casino, they are not stepping up like the others in the area.
The greeting by the security people is warm and friendly, but everything else there is not. It is difficult to enjoy this casino in its present state. They have "come ons" to swipe your card for giveaways, but never give anything worth while. Sometimes nothing at all!
The staff working the buffet were actually bickering in front of the public on who was going to do what in the changeover from breakfast to lunch. The patrons don't care to hear this--take it in the back room. In fact, it would seem to be the same procedure each day. Why reinvent the wheel? Sounds like poor management that each staff member doesn't know what is expected of them and teamwork is not stressed.
While the buyout of Harrah's probably is affecting their growth, they should at least tear down the Casino Magic property that they couldn't wait to buy. It now sits as an eyesore on a beautiful gulf coastline.
Now we hear they are laying off employees and complaining about the Biloxi bridge that is being rebuilt as being the reason. The Palace is filled to capacity most of the time. Perhaps The Grand should look at their marketing prgram and provide something worthwhile for their patrons once they get them there.