Mystic Lake Casino Hotel

Hot
 
2.5 (63)
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User reviews

23 reviews with 2 stars

63 reviews

 
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(11)
 
(15)
 
(23)
 
(11)
Overall rating 
 
2.5
Slots 
 
2.0  (63)
Table Games 
 
2.0  (56)
Customer Service 
 
2.7  (63)
Player's Club 
 
2.3  (63)
Gaming Atmosphere 
 
2.8  (63)
Amenities or Hotel 
 
2.9  (55)
Food & Drink 
 
2.8  (63)
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23 results - showing 1 - 5
1 2 3 4 5
Ordering
Stay far far away!
(Updated: January 05, 2017)
Overall rating 
 
2.2
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
3.0
This casino is terrible. Rude is putting it politely with very few exceptions. Have won 1 jackpot in over 15 years. What does that tell you? Increasingly bad Customer service. They need to look up the definition. Greedy, greedy, greedy.
LR
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Bad Place To Play
(Updated: July 03, 2016)
Overall rating 
 
2.3
Slots 
 
1.0
Table Games 
 
2.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
4.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
4.0
This Casino has gotten much worse over the years.  It's not fair or fun anymore!! ???
KJ
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Not a Casino for Slot players
Overall rating 
 
1.7
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
2.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
3.0
Having gone to Mystic Regularly since it opened I do not even think you could classify it as a casino anymore. The slot play is non-existent. Today was typical, Played for 1.5 hours on 1 cent slots at 40 cents per bet on a variety of machines. I got a total of 2 bonus rounds, the largest one paid $2.30. So almost a $200 dollar lost in 1.5 hours on penny machines.

Plus the beverage servers are seldom around.
J
Comments (0) | Was this review helpful to you? 12 3
??????
Overall rating 
 
2.0
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
N/A
Food & Drink 
 
1.0
To be honest I agree on most of the reviews on here.....but I was a bit concerned about that one review about the two younger kids not getting into the buffet....i would have gotten those 2 security guards fired and then some....anyway...i just started going to mystic...never did like slots...however I dropped over 3200....in a week....1200..first day....i was determined to win it back.....but no win was near....then my luck had a change of heart....after Christmas 2014...the day rite after I went straight to the high steaks slots....i hit a jackpot with $80 on a lucky sevens....then cashed out....walked around....went back inside the highsteaks slots....and put in a 200 voucher that I won outthere...and ended up with another win got paid 1100..less then what my jackpot was.....then I left somehow I had a good feeling so I didn't leave but went to there little six casino...next door....there I hit 2 jackpots .....must be luck...but regardless in the end it alln kinda even out....lose some win some.....others big winners...and unfortunately some loses more then they should....ands far as the buffet incident. ...i would have called upper management.....and or say your a native American...anyway stay away from slots....stick to the real gamblers are at the cards.....Good luck.....
J
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Can't Win Much at All.
(Updated: December 30, 2014)
Overall rating 
 
1.9
Slots 
 
1.0
Table Games 
 
1.0
Customer Service 
 
3.0
Player's Club 
 
1.0
Gaming Atmosphere 
 
2.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Casino is largest in at least 250 mile radius. Buffet still pretty good, but prices have gone up quite a bit several months ago. I've noticed much less people at the buffet since prices were raised. They started serving beer out there several months ago. My question is: Do you really have to charge a whopping 6 bucks when you are making so much money by gaming?? As far as the gaming goes, I usually play the machines. Very rarely see anyone winning at anything out there. Went out there today and lost over 400 bucks!! The machines in the section I was playing were the tightest I've ever seen them. Don't these people understand you can only sheer a customer so many times before they stop going?? Last time I give this place my business!!
J
Comments (0) | Was this review helpful to you? 18 5
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