Grand Casino Hinckley

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3.1 (18)
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4 reviews with 2 stars

18 reviews

 
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(4)
 
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Overall rating 
 
3.1
Slots 
 
2.4  (18)
Table Games 
 
2.8  (15)
Customer Service 
 
3.1  (18)
Player's Club 
 
3.4  (18)
Gaming Atmosphere 
 
3.4  (18)
Amenities or Hotel 
 
3.6  (18)
Food & Drink 
 
3.1  (18)
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4 results - showing 1 - 4
Ordering
Disappointed
Overall rating 
 
2.4
Slots 
 
3.0
Table Games 
 
4.0
Customer Service 
 
2.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
1.0
The head of F & B at GCH and GCM should be fired! I used to work at Grand Grill Americana. Although I loved my co-workers and the job, I had the ability to make people sick with my job and got paid the same as a toilet scrubber! That restaurant is gone and in its place is the Grille House. Horrible food!!! I hated the buffet there...the buffet at Mille Lacs isn’t even open during the week so I can’t review that. Don’t waste your money eating at GCH. Very disappointing that management would agree to these changes. Glad I no longer work there and I’ve always been free to tell friends to stay away.
LT
Comments (0) | Was this review helpful to you? 4 0
Beware!!!!
(Updated: October 05, 2015)
Overall rating 
 
2.4
Slots 
 
2.0
Table Games 
 
2.0
Customer Service 
 
1.0
Player's Club 
 
2.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
3.0
Food & Drink 
 
4.0
I love gaming, and since I live close to Grand Casino Hinckley, I visit often. Until now. The place has really gone downhill. Slots are very, very tight. Rumors abound that both the Hinckley and Mille Lacs casinos are not doing well financially. Thus, fewer and fewer payouts. Even blackjack tables are shockingly poor. The rumors may be true, for fewer and fewer gamers seem to go there anymore. Having said that, though, there are two bright spots. The food at the Americana Grill is awesome! Also, hotel rooms at the main hotel are very nice and clean. Just beware of the gaming issues.
JE
Comments (1) | Was this review helpful to you? 2 0
Lost Again!!
(Updated: January 28, 2015)
Overall rating 
 
2.2
Slots 
 
1.0
Table Games 
 
N/A
Customer Service 
 
3.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
1.0
Amenities or Hotel 
 
2.0
Food & Drink 
 
3.0
Decided to take a long drive today from the Twin Cities to give Grand Casino Hinckley a chance at my gambling dollars. Played video keno for a few hours with absolutely no luck. Played in the no smoking section (which is a decent size). It was tough getting even 2 out of 2 on the machine I was playing. No one around me was winning at video keno. After reaching my limit decided to pull the rip cord and get a meal. The Buffet at Grand Casino was well priced for a Sat. brunch and the food was pretty darn good. Not a huge buffet but it hit the spot. Good service from the staff too. Walked around the casino after the meal. Did not see anyone winning or even smiling. I was surprised considering it was a Saturday where you would think the machines would be a little looser. Anyway, Good Luck if you go, I'm done with this place!!
J
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high room rates
(Updated: January 14, 2012)
Overall rating 
 
2.2
Slots 
 
3.0
Table Games 
 
3.0
Customer Service 
 
1.0
Player's Club 
 
3.0
Gaming Atmosphere 
 
3.0
Amenities or Hotel 
 
1.0
Food & Drink 
 
1.0
The room rates just went up again this year on average about $50 a room. if you want to sit at the bar there is never enough room and if you want to take in the show next to the bar better hope you have a group of less than four people or you will not get a table you can all sit at. The hostess the last time i was there ran it like a dictator. if you wanted to talk to someone (we had a large group so we were seated several tables away from each other) she would come and make you either take your seat or leave. sure makes a person feel welcome. as for the gambling and atmosphere it's not to bad.
MJ
Comments (0) | Was this review helpful to you? 4 0
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