This casino has a nice sized gaming floor, and big selection of slot machines. They do have a lot of older machines, and it is a bit frustrating moving between machines when you have a cash-out ticket from a newer machine that will not play on an older machine. I have found the older machines that still have the coin hoppers tend to pay out MUCH better than the gimmicky newer machines towards the front of the casino. For example, I played a one line Wild Cherries quarter machine located by the bingo hall, and gradually made back about $260 in a couple hours. I went to the front of the casino, and played the Life of Luxury progressive machine, and it ate $500 in a matter of 20 minutes. I got zero decent size winning spins on that machine. Anyway, I decided to eat at the buffet. It was about $16, and on a Saturday night had prime rib. Overall, the buffet is very mediocre, both in variety, layout, and most importantly, food quality. I tried a little of everything, and the only item that stood out was the broasted chicken. It was VERY good. The prime rib was flavorless and very tough (I had a piece from two different roasts, with the same results). The ribs were downright bad. Zero flavor, and they tasted boiled. The sauce was terrible, and watered down. Desserts were just ok. Nothing special. I think Old Country Buffet has better quality food than this place, and at half the price. Overall, if you are going to gamble, this is a nice casino. Don't go for the food (Treasure Island Casino in Red Wing has by far the best quality buffet).
The head of F & B at GCH and GCM should be fired! I used to work at Grand Grill Americana. Although I loved my co-workers and the job, I had the ability to make people sick with my job and got paid the same as a toilet scrubber! That restaurant is gone and in its place is the Grille House. Horrible food!!! I hated the buffet there...the buffet at Mille Lacs isn’t even open during the week so I can’t review that. Don’t waste your money eating at GCH. Very disappointing that management would agree to these changes. Glad I no longer work there and I’ve always been free to tell friends to stay away.
The room rates just went up again this year on average about $50 a room. if you want to sit at the bar there is never enough room and if you want to take in the show next to the bar better hope you have a group of less than four people or you will not get a table you can all sit at. The hostess the last time i was there ran it like a dictator. if you wanted to talk to someone (we had a large group so we were seated several tables away from each other) she would come and make you either take your seat or leave. sure makes a person feel welcome. as for the gambling and atmosphere it's not to bad.
I love gaming, and since I live close to Grand Casino Hinckley, I visit often. Until now. The place has really gone downhill. Slots are very, very tight. Rumors abound that both the Hinckley and Mille Lacs casinos are not doing well financially. Thus, fewer and fewer payouts. Even blackjack tables are shockingly poor. The rumors may be true, for fewer and fewer gamers seem to go there anymore. Having said that, though, there are two bright spots. The food at the Americana Grill is awesome! Also, hotel rooms at the main hotel are very nice and clean. Just beware of the gaming issues.