I am only giving one star since it forces me to. We stayed at Turtle Creek Casino and Hotel for the first and last time over Memorial weekend May 26th,2018 departing on May 27th,2018. The morning of May 27th both my husband and myself woke up with "bites" on our ankles and calves, we disregarded these bites as mosquito bites since we were walking in town along the water. When we arrived home on the 27th without thinking twice our luggage went into our room and placed on our bed to unpack. Now, two days later we start waking up with these same suspicious bites that we awoke with the morning of our hotel stay. This went on for a week before we started putting two and two together....I went to my PCP and it was verified that the bites on my legs were indeed "bed bug bites" , we immediately went home and inspected our bed (let me add that we have lived in our home for 7 years and had the same bed/mattress the entire time) to our surprise and pure disgust we discovered a colony of bed bugs in all stages of life on our mattress,bed frame and box spring. I of course panicked and immediately had an exterminator out to our home who of course verified our worst nightmare and now reality. We have set up a week long prep time to get our home ready for the exterminators to perform a bed bug treatment to our home and might I add this service was quoted to us for $1,200.00 and has been paid and scheduled for this coming Tuesday. Now, after giving all our information to the exterminators on how this could possibly occur to us we stated that we have only stayed at one hotel in the past 4 months and that was Turtle Creek Casino and Hotel, they immediately advised me to contact the hotel and tell the of our situation which I of course did. I asked to speak with management who was not available at the time so they transferred me to customer service to leave a message for the hotel manager named Scott, the woman I spoke with was by no means shocked about my complaint and actually ended our conversation by saying " I will have Scott get a hold of you as soon as he gets in this afternoon, I am very sorry this happened to you." Very sorry this happened to me? that reply sure makes you think they are aware of this situation and not to mention the fact that Scott has yet to return my phone call! I have called 7x leaving voicemails on his personal phone line as well as with customer service personal that answer and transfer phone calls. I have left VERY detailed messages on Scott's voicemail stating our situation and our intent to book several rooms and that 2 of the exterminators ave agreed for us to pay them to travel to the hotel and examine rooms for bed bugs, I am now only to assume that this is the reason why Scott refuses to contact me. I have been very black and white with Scott with my intentions if he continues to refuse to contact me and to resolve this situation, I now have been forced to go over his head as well as make this situation known to the public. This is absolutely unacceptable as well as disgusting! I take great pride in my home and it is meticulous, unfortunately for innocent people who choose to stay at this hotel you to will be in our shoes. Between treating our home, destroying our mattress,box springs and bedroom set and missing work this has cost us thousands of dollars and all I requested from Scott was a phone call admitting responsibility and covering the exterminator bill. With Scott's avoidance to all my efforts to contact him it unfortunately now has turned into something bigger. Moral of this very long story is stay in Traverse City if you wish to go to the Casino DO NOT STAY IN THE DIRTY RUN DOWN BUG INFESTED HOTEL! Rick and Lisa W

I have been going to this casino for over 20 years and it has really gotten to be an awful place to go to have a night of fun. The slot machines are so tight your money is usually spent within the first hour. Spin after spin no win, and if you do hit something it is usually what they call a false win which means if you bet 1.00 you hit something and it pays you .18 cents. You didn't win in reality you lost .82 cents. This place use to be packed full of people laughing and having a good time, now there is a hand full of people there on any given night who are depressed and grumpy. Since they have built the new casino the have reduced employees, reduced winning, reduced cleanliness, reduced quality of their food, reduced entertainment, reduced customer satisfaction, but have added to their bottom dollar. No longer do you see anyone hit a jackpot or even anyone getting hand paid. If there is a few slot machines that might possibly pay a little they will replace them usually with machines that cost more to play and pay a lot less. The amount of people that have been there the last few times i have visited tells me that the community is catching on and taking their hard earned money someplace that they can actually enjoy themselves. It use to be if you went on a Friday or Saturday night you had a hard time finding a machine to play on because they were so packed. Now you can go there and at least 75% of the machines are sitting empty. One day soon there will be so few visitors that they will be forced to shut their doors. 

We are locals. Use to go often but no more. This is the tighest casino you've ever seen. A few years ago you could go for the evening and not come out feeling like they took all your money in an hour. Not anymore. If you do hit a bonus round on slots the payout is very low. I've played$5.00 a spin before and for nothing or a couple dollars. Use to be staff all over the place. Now it's hard to find anyone to help if you need something. The air vents use to keep the smoke down. Not anymore. It's harder to breath in there. Food is not cheap and not good. Regulars i know we use to see all the time now drive a long way to go to other casinos. They have so many promotions going on. We feel like they don't let us hit at all so they can give a little money to people that get their names drawn. It use to be packed on weekends. Now Friday nights people come and leave in no time because they lose their money so fast. Seems like most are tourists that don't know better. They change out the games all the time and put in new ones that you have to play higher at. I don't play tables but most aren't open. It's cold in there. Always had been. I'm glad the locals have opened their eyes. Now the tourist need to.