Review Detail

2.6 29
Hollywood_Casino_Greektown_logo
Michigan 6541
Horrible customer service
(Updated: July 28, 2015)
Overall rating
 
3.2
Slots
 
5.0
Table Games
 
N/A
Customer Service
 
1.0
Player's Club
 
4.0
Gaming Atmosphere
 
4.0
Amenities or Hotel
 
1.0
Food & Drink
 
4.0
I am from Detroit and was coming to town for a family vacation, I booked with greektown for their experience specificity to show my wife from out of town a good time. We spent over $300 for a room. The room did not have a working thermostat that we tried to call the front desk about FIVE TIMES, and they never answered (even when I tried calling from my cell phone and not my $300+ room) at check out I expressed my disappointment to Joseph who seemed ill equipped to deal with any complaint since he didn't even ask how my stay was. After I told him about room 2917 having a broken air conditioner on the 29th floor when it was 85 degrees and humid at night with NO ANSWER at the desk he gave me a card For Natalie the supervisor and said to call her, who has not returned my phone call STILL. I would NEVER RECOMMEND greektown casino EVER... An issue like the room temperature I can understand but with no concern/follow up or customer service solution after spending OVER $300 for ONE NIGHT... I find it completely unacceptable.
S
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