After reading the other reviews I see that although I am not a BIG spender I see people who spend far more than I are having the same questions. Absolutely NO ONE at Four Winds is willing or able to explain their points system. My husband, who goes with me every time, rarely gets any of the promotions cause they keep telling him that his "average play" isn't high enough. We spend the same amount of money and actually I win more than he does, on average. Their return on my dollar is poor and it is ridiculous that when playing slots and you get into a BONUS - you can get absolutely -0- at the end of the BONUS.
I have been attending since the first day they opened and one of the first things I said was that I hoped they did not start all of those "free giveaways". When they have the huge giveaways there are people who show up, sit on a machine and play 1 and 1 or worse yet, take up two machines, next to each other, and still play 1 and 1. My husband and I will not go on the huge giveaway days. Can't find any machines, that we like to play, available.
We will continue to visit Four Winds but our visits have reduced in number per month and our per visit spending has also been cut down. Neither of us expect to get rich at a casino but we would like to have our money give us time to play and not just donate!
I have gone to Four Winds numerous times and play primarily blackjack. As a whole, I find the dealers there to be, on average, the friendliest in the area and it makes the experience more fun than when they are stiff and robotic like at other casinos. However, I have asked on numerous occasions for them to explain their comp system for blackjack to me and nobody has ever been willing to do so. They simply ask you what you want and then will take your card and come back with a yes or no to your request with no explanation of why you did or didn't get what you asked for. On my most recent visit, I played at the same blackjack table for 9 straight hours and when I asked at the end if they could give me a free meal or anything (I've received meals before while playing far fewer hours), the pit boss seemed annoyed by the question. After first avoiding me as I was trying to ask, she then took my card to someone for them to check it and I heard her make an insulting remark about me as she asked him to check the card. When they returned and told me I hadn't earned a meal, I was a disappointed but I was far more upset that I heard her make the remark about me. I was in no way rude or demanding when I asked that she check. They are never willing to explain how they determine it and I have received meals for less play there. I certainly didn't think my question was unreasonable and her reaction to my question really upset me and sent me home a little angry. A friendly, "Sorry, we can't do anything right now" would've been a far better way to go.
I have been a customer since it opened 3 years ago. It was fair at first, now they are downright greedy! I know that they are in the business to make money, but the patron that is taking a chance with their money should also have a minimally fair chance at winning every once in a while.